Description:
DUTIES AND RESPONSIBILITIES:
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Assists customers in an enthusiastic and courteous manner; provides outstanding customer service.
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Advises and assists customers with their choices of product for themselves and for gifts.
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Utilizes various selling techniques to increase sales.
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Accurately completes sales using POS system according to established procedures.
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Stocks and cleans the store for the best sales appearance and ease of use for the customer.
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Develops and maintains knowledge of all merchandise in selling area to effectively assist customers with accurate information; keeps current as new product lines are introduced.
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Assists with merchandising efforts, displays, and floor moves as needed.
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Utilizes customer-focused selling skills, add-on selling, closing skills, and other sales generating skills.
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Performs other related duties as assigned by management.
Requirements:
QUALIFICATIONS:
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Any combination of education, training, or experience that provides the required knowledge, skills, and abilities.
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Commitment to excellence and high standards
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Ability to manage priorities and workflow
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Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm
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Excellent customer service skills
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Creative, flexible, and innovative team player
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Ability to understand and follow written and verbal instructions.
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Professional appearance and demeanor
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Ability to effectively communicate with people at all levels and from various backgrounds.
COMPETENCIES:
Analytical-Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.-
Problem Solving-Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
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Technical Skills-Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
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Customer Service-Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
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Interpersonal Skills-Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
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Oral Communication-Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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Written Communication-Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
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Teamwork-Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
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Business Acumen-Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
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Cost Consciousness-Works within approved budget; Develops and implements cost saving measures; Contributes to profits and revenue; Conserves organizational resources.
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Ethics-Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
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Organizational Support-Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
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Strategic Thinking-Develops strategies to achieve organizational goals; Understands organization's strengths & weaknesses; Analyzes market and competition; Identifies external threats and opportunities; Adapts strategy to changing conditions.
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Judgment-Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
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Professionalism-Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
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Adaptability-Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
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Attendance/Punctuality-Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
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Dependability-Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
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Initiative-Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
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Innovation-Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
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Calculates figures and amounts.
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Coordinate multiple tasks simultaneously
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Stand for prolonged periods.
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Understand and respond to a diverse population.
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Occasionally/Frequently/Continually required to stand
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Occasionally/Frequently/Continually required to talk or hear
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Utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
