La Jolla Grooming Company is seeking an experienced Front Desk Team Member to join our growing team. This is not an entry-level receptionist position. We’re looking for someone who already understands the grooming industry and can confidently support our clients, their dogs, and our grooming team in a fast-paced, high-end salon.
While this position may begin on a part-time basis, there is an opportunity to grow into a full-time role for the right candidate.
The ideal candidate is polished, proactive, highly organized, tech-savvy, and genuinely enjoys creating an exceptional client experience. This role requires someone who can think ahead, communicate confidently with clients, advocate for each dog’s needs, and keep a busy salon running smoothly while delivering the level of service our clients have come to expect.
Responsibilities
- Welcome clients and their dogs with professionalism, warmth, and exceptional customer service while creating a positive first impression.
- Conduct thorough check-ins by reviewing grooming requests, confirming contact information, and asking about any changes since the dog’s last visit—or, for new clients, gathering a complete history, including allergies, medical conditions, behavioral concerns, and any special instructions that may affect the groom.
- Schedule appointments while understanding breed-specific haircut styles, coat types, appointment timing, and groomer availability.
- Educate clients on recommended grooming schedules based on their dog’s breed, coat type, lifestyle, and maintenance needs.
- Answer phone calls, emails, and text messages promptly and professionally.
- Maintain the accuracy of the daily schedule by proactively communicating with clients regarding appointment confirmations, late arrivals, reschedules, and cancellations.
- Check pets in and out while accurately documenting grooming instructions and communicating them clearly with the grooming team.
- Communicate effectively with groomers throughout the day to keep the salon organized and running efficiently.
- Process payments and maintain accurate client records.
- Educate clients on coat care while confidently recommending appropriate retail products and add-on services; including teeth brushing, specialty shampoos, conditioning treatments, and other enhancements based on each dog’s individual needs.
- Anticipate the needs of clients and the team before being asked.
- Maintain a polished, organized, and welcoming front-of-house environment.
Qualifications
- Previous professional experience working in a dog grooming salon is required.
- Experience using Groomer.io is strongly preferred.
- Tech-savvy and comfortable learning new software quickly.
- Strong knowledge of breed-specific haircut styles, grooming terminology, coat types, and how to schedule grooming schedules properly.
- Ability to confidently identify common breed-specific haircut styles and accurately schedule appointments based on the services required.
- Ability to educate clients on grooming maintenance, coat care
- Ability to promote retail products, and add-on services appropriate for each dog’s individual needs.
- Exceptional customer service skills with the ability to provide a polished, high-end client experience.
- Comfortable communicating with a discerning clientele while maintaining a warm, polished, and solutions-oriented approach.
- Highly organized with exceptional attention to detail.
- A proactive self-starter who takes initiative and thrives without constant direction.
- Able to multitask and remain calm in a fast-paced environment.
- Strong written and verbal communication skills.
- Reliable, punctual, and committed to being part of a collaborative team.
What We’re Looking For
At La Jolla Grooming Company, we’re passionate about providing exceptional care for every dog and an outstanding experience for every client. We’re looking for someone who takes pride in their work, enjoys building relationships with clients, communicates professionally, and is committed to creating a welcoming experience for both people and their pets.
If you’re knowledgeable about the grooming industry, enjoy staying one step ahead, and are looking for an opportunity to grow with a team that values professionalism, teamwork, and exceptional client care, we’d love to hear from you.
Please note: Professional dog grooming salon experience is required for this position.
We’re looking for someone who is passionate about the grooming industry and wants to build a long-term career with our team—not someone simply looking for their next job.
Please submit your resume along with a brief introduction describing your grooming salon experience and why you’d be a great fit for La Jolla Grooming Company
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Paid time off
Work Location: In person
