Front Office Coordinator – Hair Restoration Practice (Full-Time)
Location: Fort Lauderdale, FL
Company: Hair by Dr. Max Restoration Center
Hair by Dr. Max Restoration Center is a physician-led practice specializing in advanced hair restoration. We’re looking for a polished, organized, and patient-focused Front Office Coordinator to support our day-to-day operations and deliver an exceptional experience from the first call to the final follow-up.
This role is ideal for someone with experience in a dermatology, plastic surgery, med spa, or hair restoration environment who enjoys patient communication, scheduling, and supporting consultations in a fast-paced clinical setting.
Key Responsibilities (Front Office)
- Greet patients and manage check-in/check-out, ensuring a welcoming and professional experience
- Answer incoming calls, respond to inquiries, and schedule appointments efficiently
- Call and follow up with incoming leads to answer initial questions and convert inquiries into scheduled consultations
- Coordinate consultations and support patient flow throughout the day
- Support hair restoration consultations by capturing high-quality before/after photos and microscope scalp images
- Maintain accurate documentation and patient records in the EMR system
- Assist providers during consultations as needed (non-procedural support)
- Maintain a clean, organized, and compliant front office and patient environment
- Collect and process all patient payments (consultation fees, deposits, balances, product purchases), issue receipts, and reconcile totals as needed
- Assist with administrative tasks such as confirmations, follow-ups, and general office coordination
Qualifications
- 1+ year experience in a Dermatology, Plastic Surgery, Med Spa, or Hair Restoration setting required
- 2+ years experience in the above settings preferred
- Strong communication and customer service skills (in person + phone)
- Highly organized with excellent attention to detail
- Comfortable taking standardized clinical photos and using basic imaging tools
- Proficient with EMR systems and scheduling software
- Professional, dependable, and team-oriented
Schedule
- Monday–Friday, 8:30 AM – 5:00 PM (30-minute lunch)
Compensation
- Hourly pay (commensurate with experience)
Why Join Us
- Work in a reputable, physician-led hair restoration practice
- Support a high-standard patient experience in a focused, quality-driven environment
- Collaborative team culture with opportunities to grow
Job Type: Full-time
Application Question(s)
- Do you have at least 1 year of experience in a dermatology, plastic surgery, med spa, or hair restoration setting?
- Preferred: Do you have 2+ years of experience in one of these settings?
- What EMR and scheduling systems have you used?
- Are you comfortable taking standardized before/after photos and microscope scalp images for consultations?
- Are you comfortable with phone-based lead follow-up and scheduling?
Pay: $18.00 - $22.00 per hour
Experience:
- Dermatology, Med Spa, Plastic Surgery, or Hair Restoration: 1 year (Required)
Language:
Ability to Commute:
- Fort Lauderdale, FL 33308 (Preferred)
Work Location: In person
