Title: Commercial Collections Representative
Pay Rate: $23-25/hour
Location: 1165 Sanctuary Pkwy, Alpharetta, GA 30009
Type: Contract through December – possible extensions and conversion
Shift: 8-5pm
Schedule: Hybrid, on-site Tuesday-Thursday
- First 2 weeks onsite for training
MUST HAVES:
- HS Diploma
- 2-4 years’ commercial collections experience (NOT looking for medical claims – must be enterprise/fortune 500 level)
- Experience with Excel (just have used for spreadsheets)
- ERP exposure (JD Edwards and SAP, Dynamics, Great Plains, Net Suite)
NICE TO HAVE:
- Oracle
- Bachelor’s degree in Accounting, Finance, or Business
- Experience working within Fleet Management Collections working for Amazon, etc.
Responsibilities:
The (Commercial) Accounts Receivable Specialist should have a sound knowledge of how collections action/lack of action impacts the business. Provide comprehensive weekly reports on the status of accounts within their assigned portfolio in a clear concise manner and be able to work in a team environment. Identify and help to resolve any billing and payment problems to minimize losses. The A/R Specialist is responsible for a variety of tasks and analysis, including timely cash collection and posting. This position makes initial determination and recommendation of appropriate resolution of billing-related issues initiated by a client and is responsible for providing appropriate resolution for payment questions which balance client service with Company objectives. The Receivable Specialist has front-line interaction with fleet and account managers as well as with client’s payables staff.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
- Contact clients to collect all assigned accounts in accordance with company policy
- Reconciliation of short or overpaid invoices
- Generate reports and communicate potential risks to Accounts Receivable Manager and escalate, if necessary, in a timely manner
- Research billing history of accounts to assist in resolving client issues to maintain clean client accounts
- Initiate client contact and follow-up regarding past due receivables, aged debit and credit invoices, current billing issues, and cash receipt discrepancies (ex. overpayments/short payments)
- Develop, maintain, and foster client relationships to not only perform the responsibilities inherent with the position but to also serve as a resource to address client inquiries/issues with the intention of meeting the goal of excellent customer service
- Develop Provide analysis for Sales and Account Management related to client payment history or issues to support collection efforts
- Develop and foster relationships with key internal department personnel within the Finance department as well as Client Services, Sales/Commercial, and Vehicle Operations to support client relationships
- Post customers’ payments by recording checks, ACH and wire transfer payments within established policy timelines
- Post other revenue or miscellaneous cash by verifying and entering transactions from lockbox
- Document client account related conversation within identified systems to facilitate follow-up and escalation efforts
- Other duties and responsibilities as assigned
Pay: $23.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
Work Location: In person
