Position Overview:
The Service Manager at AutoLenders is responsible for overseeing the daily operations of the service department, managing a team of service advisors and technicians, and ensuring the delivery of top-notch customer service. You will be accountable for meeting departmental goals, driving efficiency, and ensuring that customer vehicles are serviced in a timely and accurate manner. The ideal candidate is a seasoned automotive professional with strong leadership, organizational, and customer service skills.
Key Responsibilities:
The Service Manager has the following responsibilities:
- Lead and manage the service department team, including service advisors, technicians, and support staff, to ensure smooth operations and excellent customer service.
- Oversee all aspects of service operations, including customer interactions, service scheduling, parts inventory, and workflow management.
- Develop and implement strategies to improve service department efficiency, customer satisfaction, and profitability.
- Provide training, guidance, and coaching to team members, ensuring they are equipped with the skills and knowledge to perform their roles effectively.
- Monitor performance metrics, track department goals, and address any issues that may impact service quality, customer satisfaction, or operational efficiency.
- Handle escalated customer concerns and service-related issues in a professional and timely manner, ensuring customer satisfaction and loyalty.
- Maintain a safe, clean, and organized work environment that adheres to all safety protocols and company policies.
- Manage service department budgets, control expenses, and ensure optimal use of resources.
- Ensure all service orders, repair orders, invoices, and customer records are accurately completed and processed in accordance with company procedures.
- Foster strong working relationships with parts and sales departments to ensure efficient communication and timely delivery of parts and services.
- Stay current with automotive technologies, service trends, and manufacturer guidelines to ensure the department is equipped to handle the latest repair techniques.
- Develop and implement promotional programs or service specials to drive service department growth.
- Maintain compliance with all relevant laws, regulations, and company policies regarding service and repair operations.
- Perform other duties as assigned to support the overall success of the service department and dealership.
Compensation And Benefits:
We believe in supporting the overall well-being of our employees, and this benefits package is just one of the ways we show our commitment to your health, happiness, and financial future. If you have any questions about these benefits, please don't hesitate to reach out!
- We offer a competitive base salary along with annual Performance-Based Salary/ Hourly Increases and Annual Performance Based Bonuses.
- Health Insurance, Dental Insurance, Vision Insurance and Life Insurance Benefits.
- Company paid employee wellness programs.
- Voluntary long term life insurance and disability programs.
- We offer a competitive 401K plan with company matching contributions to help you save for retirement.
- Access to discounts on products and services offered by our company.
Requirements:
The Service Manager should have the following skills, education and experience:
- High school diploma or equivalent required; automotive certifications (e.g., ASE) or related education preferred.
- 5+ years of experience in the automotive service industry, with at least 2 years in a supervisory or management role.
- Strong knowledge of automotive repair, maintenance, and diagnostic processes.
- Proven experience in managing a team, with the ability to lead, motivate, and develop staff.
- Exceptional customer service skills, with a focus on building relationships and resolving issues promptly and professionally.
- Strong organizational, time-management, and problem-solving skills, with the ability to multitask in a fast-paced environment.
- Excellent communication skills, both written and verbal, with the ability to explain technical issues to customers in an understandable manner.
- Proficient in using service scheduling software, diagnostic tools, and other relevant technologies.
- Ability to manage budgets, expenses, and department financials effectively.
- A valid driver’s license with a clean driving record is required.
- Some travel required.
About AutoLenders:
AutoLenders is New Jersey’s largest pre-owned auto dealership, with six showrooms across the state, plus three in Pennsylvania and one in Florida. We pride ourselves on a straightforward, no-haggle, no-hassle approach, where delivering exceptional quality and customer service is our top priority. Unlike traditional dealerships that rely on auctions and trade-ins for inventory, AutoLenders takes control of its inventory sourcing through our CAL and ALGO businesses, ensuring both high-quality vehicles and consistent volume. To learn more about what makes us different, visit our website or explore our career pages!
Why Work for Us?
“A Great Place for Opportunity and Growth - My employment experience with Auto Lenders has been extremely gratifying. In the short time I have been here, I have been provided with multiple opportunities to learn and grow professionally. They emphasize promoting from within and genuinely recognize their employees' efforts. Most importantly, I feel valued and appreciated.” – Employee Review.
Auto Lenders is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Type: Full-time
Pay: From $82,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
Work Location: In person
