Door Staff / Front Desk Concierge – Luxury Residential High-Rise (Chicago)
Compensation: $19.00–$22.00 per hour + Attendance & Performance Bonuses
Employment Type: Full-Time & Part-Time
Location: Gold Coast & River North, Chicago, IL
Join One of Chicago's Premier Luxury Residential Service Teams
ParkPlus is seeking polished, dependable, and customer-focused professionals to join our luxury residential concierge team. If you enjoy providing exceptional service, thrive in a professional environment, and take pride in creating outstanding resident experiences, we'd love to meet you.
This is much more than a security position. As a Door Staff Concierge, you are the first impression of the building and play an essential role in providing a five-star experience for residents, guests, vendors, and deliveries while maintaining the safety, privacy, and professionalism expected in a luxury high-rise community.
What We Offer
- Competitive starting pay of $19/hour (Overnight shifts start at $21/hour)
- Attendance Bonus Program
- No-Phone Bonus Program
- Overtime opportunities
- Custom-tailored business suit provided
- Health, Dental & Vision Insurance
- Paid Time Off and Paid Sick Leave
- Illinois Secure Choice Retirement Program
- Paid training and ongoing professional development
- Opportunities for advancement into Lead Concierge, Supervisor and Management positions
- Stable year-round employment
- Flexible full-time and part-time scheduling
- Supportive leadership and positive team culture
- Work in some of Chicago's most prestigious luxury residential buildings
Responsibilities
As a Door Staff Concierge, you will:
- Professionally greet and welcome residents, guests, contractors, and deliveries
- Monitor all building entrances and maintain a secure environment
- Verify guest access according to building procedures
- Assist residents with packages, deliveries, and general requests
- Answer telephones professionally and direct calls appropriately
- Coordinate with property management and emergency responders when necessary
- Maintain detailed incident and visitor logs
- Monitor security cameras and building activity
- Respond calmly and professionally during emergencies
- Assist with resident move-ins, move-outs, vendor access, and service appointments
- Maintain confidentiality and respect resident privacy at all times
- Ensure the lobby and entrance areas remain welcoming and professional
- Follow all company policies, procedures, and building standards
- Maintain a polished professional appearance while on duty
We're Looking For People Who Are
- Friendly and personable
- Reliable and punctual
- Professional in both appearance and communication
- Calm under pressure
- Comfortable standing and walking for extended periods
- Detail-oriented
- Excellent at multitasking
- Customer-service focused
- Team players with a positive attitude
- Comfortable using computers, email, and basic office software
- Able to communicate clearly both verbally and in writing
Luxury hotel, concierge, security, customer service, hospitality, valet, front desk, or residential experience is highly preferred—but we are willing to train outstanding candidates with the right attitude.
Requirements
- Must obtain a PERC Card within 30 days of hire (company assistance provided)
- High School Diploma or GED preferred
- One year of customer service, concierge, hospitality, or security experience preferred
- Reliable personal transportation
- Ability to commute to Chicago (Gold Coast / River North)
- Must be authorized to work in the United States
- Ability to pass a background check in accordance with local laws
- Ability to stand for extended periods
- Ability to lift packages up to 30 lbs occasionally
- Weekend, evening, overnight, and holiday availability is a plus
Why ParkPlus?
At ParkPlus, we believe our employees are the foundation of our success. We invest in our team members through training, professional development, competitive benefits, and opportunities for advancement. Many of our supervisors and managers started as front-line employees.
If you're looking for a long-term career in luxury residential hospitality—not just another job—we encourage you to apply.
Start Date: Immediate openings available.
To Apply
Please submit:
- Resume with complete work history
- Brief cover letter introducing yourself and why you'd be a great fit
Qualified applicants will be contacted promptly for interviews.
Join a team where professionalism, hospitality, and exceptional service come together every day.
Pay: $19.00 - $21.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
