You will handle calls for an established portfolio of clients across sectors including retail, utilities and financial services, building broad experience that makes our best people so valuable as they progress.
Duties and Responsibilities
- Handling customer calls professionally and courteously
- Answering account queries, taking messages and booking appointments
- Recording call details accurately in our customer management system
- Following call handling procedures and data protection requirements
- Escalating complex or sensitive queries to a supervisor
- Participating in ongoing training, coaching and quality reviews
Terms and Benefits
- Full time, permanent Call Center Assistant position, 40 hours per week
- Monday to Friday schedule, giving you a consistent working week
- Paid training provided, including a structured induction before you take live calls
- Regular coaching and realistic quality targets, reviewed monthly
- Progression opportunities into senior call center and team leader roles, typically filled internally
- An established office location in Laredo
Candidate Requirements
- A clear, polite and professional telephone manner
- Good listening skills and accuracy when recording information
- Basic computer skills, including typing while speaking
- Reliability and punctuality, as shifts are scheduled and customers depend on cover
- Bilingual English and Spanish is an advantage in Laredo, though not essential
- Based in or able to commute to Laredo
Previous call center experience is not required. Applicants from retail, hospitality, administration and similar customer facing backgrounds tend to settle into the role quickly.
How to Apply
To apply for this Call Center Assistant job in Laredo, please submit your resume. Applications are reviewed as received, and suitable candidates will be contacted to arrange an interview.
Pay: $19.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Work Location: In person
