Job Overview
We are seeking a dynamic and energetic Client Reservations Concierge and Coordinator to join our team! In this pivotal role, you will serve as the primary point of contact for clients, managing reservations with enthusiasm and professionalism. Your proactive approach will ensure seamless communication, exceptional customer service, and efficient coordination of client bookings. This position offers an exciting opportunity to utilize your expertise, technical skills, and client communication abilities to deliver outstanding experiences and foster long-term relationships.
Responsibilities
- Engage with clients via phone, email, and online platforms to confirm reservations, answer inquiries, and provide personalized assistance.
- Utilize CRM software and sales automation technologies to manage client data, track interactions, and streamline reservation processes.
- Conduct warm calling campaigns to follow up with prospective clients, promote services, and convert inquiries into confirmed bookings.
- Negotiate reservation terms with clients to ensure mutual satisfaction while maximizing revenue opportunities.
- Collaborate with internal teams to coordinate logistics, availability, and special requests for client reservations.
- Maintain accurate records of all client interactions within Salesforce or other CRM systems to support ongoing relationship management.
- Assist in onboarding new clients through consultative selling approaches, ensuring they understand available services and benefits.
Requirements
- Proven experience in inside sales, telemarketing, or technical sales within a B2B environment.
- Strong proficiency with CRM software such as Odoo or similar platforms.
- Demonstrated ability in negotiation, deal closing, and consultative selling techniques.
- Excellent communication skills in English—both verbal and written—with the ability to build rapport quickly over the phone or via digital channels.
- Experience with outbound calling campaigns, customer service excellence, and call center operations.
- Knowledge of sales automation technologies and CRM system proficiency to enhance sales efficiency.
- Ability to work independently while managing multiple reservations simultaneously in a fast-paced environment.
Join us as a Client Reservations Concierge and Coordinator if you’re passionate about delivering exceptional customer experiences through energetic engagement and expert coordination! This paid position offers a vibrant work environment where your sales skills and client communication talents will truly shine—helping us create memorable moments for every client we serve.
Pay: $12.00 - $25.00 per hour
Benefits:
- Flexible schedule
- Work from home
Work Location: In person
