Role Overview
The Field Service Technician is responsible for the installation, maintenance, and repair of equipment across customer locations. This role requires someone who combines technical depth with strong communication skills — someone who can troubleshoot complex systems and still make a customer feel at ease.
Key Responsibilities
- Install, configure, maintain, and repair equipment at customer sites, ensuring minimal downtime and high service quality.
- Use diagnostic tools and systematic troubleshooting to identify and resolve hardware, software, and network issues effectively.
- Perform routine preventive maintenance and inspections to keep equipment operating at peak performance.
- Configure and support Windows 10/11 environments and network-based software applications.
- Provide end-user support for PCs, peripherals, LAN infrastructure, and basic server operations within TCP/IP environments.
- Manage and upgrade workstation hardware components, including RAM, storage drives, monitors, and peripherals.
- Accurately document all service activities, including work performed, parts used, and time spent, using the company's service management system.
- Communicate proactively with customers on service status, timelines, and post-service recommendations.
- Deliver basic end-user training on equipment operation and best practices when required.
- Collaborate with internal teams to escalate complex issues and contribute to continuous improvement of service processes.
Requirements
- Proven experience as a Field Service Technician or in a similar hands-on technical role.
- Degree in Computer Science, Information Technology, or a related field — or equivalent practical experience.
- Solid understanding of computer systems, networking fundamentals, and troubleshooting methodologies.
- Valid driver's license and willingness to travel regularly to client sites.
- Strong organizational skills with the ability to manage multiple service calls independently.
What we value
- Clear, professional communication with customers and internal teams.
- A proactive, problem-solving mindset and a genuine desire to help.
- Reliability, accountability, and attention to detail in every service interaction.
- Eagerness to keep skills current in a rapidly evolving technical landscape.
- Team player who contributes to a collaborative service culture.
Tipo de puesto: Tiempo completo
Sueldo: $14.00 la hora
Puede trasladarse/mudarse:
- San Juan, PR 00917: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Deseable)
Escolaridad:
Experiencia:
- Active Directory: 2 años (Deseable)
- Windows Remote Desktopp: 2 años (Deseable)
- Ticketing Systems: 2 años (Deseable)
- PC Support: 2 años (Deseable)
- VDI: 2 años (Deseable)
- IP Protocols: 2 años (Deseable)
- PC Imaging: 2 años (Deseable)
Lugar de trabajo: Empleo presencial
