Job Overview
Smoothie King is seeking highly motivated and dynamic individuals to join our team as Smoothie King Team Captains. As a Team Captain you will have the opportunity to help Guests meet their fitness and nutrition goals by assisting them in selecting delicious and nutritious smoothies and snacks. In addition to all the skills involved with being a Team Member, our Team Captains will lead by example, ensuring exceptional Guest satisfaction while maintaining efficient store operations, enforcing store policy, and fostering a positive team environment. Our Team Captains are comfortable taking responsibility as well as delegating it; they thrive on challenges and look for opportunities to learn. Along with our General Manager, they provide guidance to Team Members during their assigned shifts. If you have a passion for health and wellness, leadership skills, and enjoy working in a fast-paced environment where teamwork, professionalism, and a passion for healthy living are celebrated, then this is the perfect job for you!
Responsibilities
- Assists the General Manager in the overall operations of the store in a leadership capacity.
- Lead the Team in delivering outstanding Guest service and ensuring Guest satisfaction.
- Train and mentor Team Members on smoothie preparation, Guest service practices, and store policies.
- Ensures positioning is in use and all team members understand assigned positions to maintain efficient store flow/operations
- Assists in team member management during scheduled shifts, including but not limited to: holding team members accountable to being in proper uniform, reduced phone use, and completing Daily Checklist tasks
- Supervise daily operations to ensure smoothie quality, cleanliness, and adherence to health and safety standards
- Assists team members at the POS with upselling, voiding, or refunding a transaction
- Handle Guest inquiries and complaints promptly and professionally on scheduled shift.
- Conduct shift huddles and communicate effectively with Team Members to ensure everyone is aligned with current goals, expectations, and marketing initiatives.
- Foster a positive and inclusive Team culture that motivates and empowers Team Members to excel.
- “Thinks on their feet" at all times regardless of internal or external pressures
- Informs franchise owner/manager to all problems or unusual matters of significance
- Brand Loyalty: Communicate and execute positive brand impression to the overall Guest experience.
- Enforce sanitary practices for food handling, general cleanliness, and maintenance of all areas of the store.
- Delegate and complete daily prepping of fruits, veggies, powders, juices, and more.
Qualifications
- Previous experience in a leadership or supervisory role, preferably in food service or hospitality, preferred but not required.
- At least eighteen (18) years of age or older.
- Ability to work in a fast-paced environment and make quick decisions.
- Ability to think outside the box to satisfy our Guests
- Excellent communication and interpersonal skills and the ability to interact with Guests and Team Members effectively.
- Strong organizational and time management skills.
- Ability to follow procedures and willingness to comply with dress code requirements
- Basic math skills for handling transactions and inventory.
- Flexible scheduling: including evenings, weekends, and holidays as needed. Our hours of operation are M-F: 7a-9p, Saturday: 8a-9p, Sunday 10a-8p. MUST be available at least 3 days per week.
- Ability to stand for extended periods of time, bend, scoop, and lift up to 55 pounds through assigned shifts.
- Ability to tolerate exposure to a wide variety of fresh, dried and/or frozen products, and powdered substances, including, but not limited to, strawberries, bananas, peanuts, tree nuts (such as almonds), milk, soy, proteins, trains and spices without posing a direct threat to personal health and safety.
- Must be a U.S. Citizen
- Must have reliable transportation
Benefits
- Competitive hourly wages starting at $15/hour plus TIPS with opportunities for raises based on performance.
- Flexible scheduling to accommodate school, family, and personal commitments.
- Employee discounts on Smoothie King products, including FREE smoothies!
- Ongoing training and development opportunities to enhance leadership skills and career growth.
- Bi-Weekly pay
Pay: $15.00 - $22.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Paid training
Shift:
- Day shift
- Evening shift
- Morning shift
- Night shift
Application Question(s):
- Why do you want to work at Smoothie King?
Experience:
- Leadership: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: In person
