Bilingual Secretary / Receptionist (Full-Time, In-Person)
Company: CARNOVA LLC
Location: 2413 Community Dr, Dallas, TX 75220
About CARNOVA LLC
CARNOVA LLC is a growing independent used car dealership located in Dallas, Texas. We specialize in selling quality pre-owned vehicles through both cash sales and bank financing. Our goal is to provide exceptional customer service while helping customers with all types of credit purchase reliable vehicles through a variety of lending institutions.
We are looking for a full-time Bilingual Secretary / Receptionist (English/Spanish preferred) to join our team. This position plays a vital role in supporting our sales and finance departments while providing outstanding customer service. The ideal candidate is professional, organized, detail-oriented, and has previous experience working in an automotive dealership or a similar finance-related environment.
Position Summary
As the first point of contact for many of our customers, you will greet visitors, answer incoming calls, assist with customer communications, and support the sales and finance departments throughout the vehicle purchasing process.
One of the primary responsibilities of this position is collecting, organizing, and verifying customer documentation required by banks and finance companies. The ideal candidate should already understand the importance of accurate documentation and have experience reviewing customer files for completeness before submission.
Responsibilities
- Welcome customers and provide exceptional customer service.
- Answer incoming phone calls, emails, text messages, and online inquiries professionally.
- Schedule appointments for customers, vehicle demonstrations, and deliveries.
- Respond to customer leads generated through Cars.com, CARFAX, Facebook Marketplace, dealership websites, and other online advertising platforms.
- Collect customer documentation required for financing, including:
- Driver's License or Identification
- Proof of Income (Pay Stubs)
- Utility Bills / Proof of Residence
- Insurance Cards and Declarations
- Bank Statements
- References and other lender-required documents
- Review customer documents to ensure they are complete, current, legible, and meet lender requirements before submitting them to the finance department.
- Assist customers in obtaining missing documentation needed to complete their financing application.
- Organize customer files and maintain accurate electronic and paper records.
- Prepare and organize deal jackets and assist with sales and finance paperwork.
- Assist with title, registration, and other dealership administrative tasks.
- Upload and maintain vehicle listings on social media and online marketplaces as needed.
- Support daily office operations and assist management with administrative duties.
- Maintain a clean, organized, and professional reception area.
Qualifications
- Previous experience working as a Secretary, Receptionist, Administrative Assistant, or Office Manager.
- Automotive dealership experience is strongly preferred.
- Experience handling customer finance documentation is highly preferred.
- Must be familiar with reviewing documents such as:
- Driver's Licenses
- Pay Stubs
- Utility Bills
- Insurance Policies
- Bank Statements
- Proof of Residence
- Strong understanding of the importance of document accuracy and organization.
- Bilingual in English and Spanish is preferred.
- Excellent communication and customer service skills.
- Strong organizational and multitasking abilities.
- High attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and Google Workspace.
- Comfortable learning dealership management software and CRM systems.
- Professional appearance and positive attitude.
- Reliable, dependable, and able to work in a fast-paced environment.
What We Offer
- Competitive salary based on experience.
- Performance bonuses and opportunities for advancement.
- Stable, full-time employment.
- Professional and supportive work environment.
- Opportunity to grow within a rapidly expanding dealership.
Why Join CARNOVA LLC?
At CARNOVA LLC, we believe outstanding customer service begins the moment a customer walks through our doors or contacts us online. Our employees are an important part of our success, and we are committed to creating a professional, team-oriented workplace where motivated individuals can build a long-term career.
If you are organized, dependable, customer-focused, and have experience working with dealership or finance documentation, we encourage you to apply and become part of the CARNOVA team.
CARNOVA LLC
2413 Community Dr
Dallas, TX 75220
Pay: $35,000.00 - $75,000.00 per year
Work Location: In person
