Customer Service — Knowledge of principles and processes for providing customer services. This
includes setting and meeting quality standards for services, and evaluation of customer
satisfaction.
REQUIRED SKILLS
Interpersonal Relationships/Customer Service – Develops and maintains cooperative and
professional relationships with employees, representatives from other departments and
organizations, and the public.
Time Management - Plans and organizes daily work routine. Establishes priorities for the
completion of work in accordance with sound time-management methodology.
REQUIRED ABILITIES
Communication – Ability to communicate complex ideas and proposals effectively so others will
understand. Ability to listen and understand information and ideas presented verbally or in
writing.
Mathematics - Ability to perform basic arithmetic applications.
EDUCATION AND EXPERIENCE
Must be 16 years of age and have a basic knowledge of the golf game.
ADDITIONAL REQUIREMENTS
An acceptable general background check to include a sex offender registry check.
This position requires a pre-employment medical exam.
PHYSICAL REQUIREMENTS
Tasks require the regular and, at times, sustained performance of moderately physically
demanding work.
Some combination of climbing and balancing to include climbing ladders, stooping, kneeling,
crouching, and crawling.
May involve the lifting, carrying, pushing, and/or pulling of moderately heavy objects and
materials (20-50 pounds).
SENSORY REQUIREMENTS
Some tasks require the ability to perceive and discriminate sounds and visual cues or signals.
Some tasks require the ability to communicate orally.
ENVIRONMENTAL EXPOSURES
Performance of essential functions may require exposure to adverse environmental conditions, such
as dust, pollen, humidity, temperature and weather extremes, toxic agents, electric currents,
animal/wildlife attacks, water hazards, or rude/irate customers.
Page 2 of 2 Revised: 12/01/2016
