SECTION: JOB DESCRIPTION
SUBJECT: HOTEL BELLMAN
EFFECTIVE DATE: 04-01-2024
REPORTS TO: FRONT DESK SUPERVISOR OR BELL CAPTAIN
RESPONSIBILITIES
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Responsible for greeting guests in a professional manner at the main entrance of the hotel and assisting the unloading of luggage, if any
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Responsible for extending a warm welcome and appreciation to every guest with the greeting “Welcome to Treasure Bay”
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Responsible for conducting the bell service activities such as luggage service upon a guest’s arrival and departure, luggage storage, delivering items to the rooms, information service, and other related tasks
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Responsible for orienting the guests with the room and facilities, including showing them how to use the AC, heat, safe, and phone
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Responsible for addressing the guest by name, holding the doors for the guests, and extending a hotel introduction in a professional way
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Responsible for having a wealth of knowledge relating to hotel information and layout, venues, events and promotions, players club, and local events
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Responsible for communicating via radio with the front desk and guest services for guest assistance
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Responsible for the cleanliness of the podium, lobby, surrounding environment, and equipment used to perform the job
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Responsible for maintaining a professional image while on duty with grooming, hygiene, and prescribed uniform
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Responsible for performing other duties assigned by the supervisors, managers, casino operations managers, and directors
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Responsible for stocking all vending machines on the weekends
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Responsible for notifying the supervisor on duty of break times
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Responsible for any other duties as assigned by the supervisors on duty
CERTIFICATION/LICENSES: n/a
EDUCATION OR SKILLS REQUIRED:
High School Graduate or equivalent. Excellent oral and written communication skills. Computer experience with Windows, Word and Excel
PHYSICAL ACTIVITIES:
The following activities are normally required to perform these functions: stand, walk, bend, reach, read, write, eye to hand coordination, depth perception, effective verbal communication, strong math skills, excellent organizational skills. Ability to safely push/pull luggage carts and lift large, often heavy pieces of luggage.
