Cleveland, OH | $140,000 to $160,000 Per Year, plus bonus
The Quality Assurance Manager leads site quality standards for a manufacturer of high-performance paints and coating products serving the global automotive industry. This role strengthens QMS compliance, improves customer quality outcomes, and supports a proactive quality culture across a highly regulated manufacturing environment, acting as the main quality liaison between Operations, Process Engineering, Technical, Account Management, customer-facing teams, and R&D on quality related inquiries, investigations, audits, and improvement initiatives.
Schedule
Full time, on site at the Cleveland, OH facility.
Compensation
$140,000 to $160,000 per year, plus bonus, based on experience.
What You'll Do
The Quality Assurance Manager owns site quality standards, compliance, audits, quality systems, and continuous improvement activity. This includes maintaining and improving the site Quality Management System, certifications, processes, and documentation, ensuring QMS requirements are embedded within the product realisation process, and integrating customer-specific requirements, supplier quality manuals, and quality standards into the QMS. This role measures, reports, and communicates site quality performance, and leads internal and external quality investigations, including customer complaints, SCARs, non-conforming product issues, and corrective actions, ensuring those actions are implemented effectively and resolved sustainably.
This role drives data-led quality improvement programs to improve yield, productivity, customer complaints, and cost of non-conformance, and owns the site internal audit program and document control system. The Quality Assurance Manager facilitates customer and supplier quality visits, supports and troubleshoots quality-related data systems including SAP, LIMS, and ETQ Reliance, and collaborates with Technical, R&D, Operations, Process Engineering, and customer-facing teams to improve first-right capability. This person acts as quality gatekeeper for site-level MOC activity and new product launches, and provides quality training, leadership, coaching, and guidance across the site. The role holds decision authority for product release decisions, fit, form, and function change approval requests, non-conforming product disposition, and quality-related escalation, investigation outcomes, and corrective action effectiveness.
Required Qualifications
- Bachelor's degree or higher in Quality, Engineering, or a related discipline
- 5+ years of quality management experience
- 3+ years of people management or supervisory experience
- Certified Lead Auditor experience
- Six Sigma Green Belt certification, minimum
- Strong knowledge of automotive core tools, including FMEA, SPC, Control Plans, and APQP
- Experience maintaining and improving QMS frameworks, certifications, and customer-specific requirements
- Experience leading quality investigations, SCARs, customer complaints, non-conforming product issues, and corrective actions
- Working knowledge of quality and operational systems such as SAP, LIMS, and ETQ Reliance
- Strong written and verbal communication skills in English
Preferred Qualifications
- Quality management experience within automotive or advanced manufacturing
- IATF and/or VDA Lead Auditor certification
Compensation and Benefits
- Bonus eligibility
- Full benefits package
To apply, submit your resume for consideration.
