Location: Greenville, SC (Travel throughout Upstate South Carolina and Western North Carolina)
Company: Morris Business Solutions
Morris Business Solutions is a leading provider of office technology, managed print services, document workflow solutions, and business technology throughout the Southeast. We are seeking a motivated, customer-focused Analyst to join our Operations team.
This position is ideal for an individual who enjoys combining technical expertise with exceptional customer service. The Analyst serves as the technical bridge between our customers’ IT environments and their office technology, ensuring every installation is completed professionally, securely, and efficiently.
If you’re passionate about technology, networking, and helping customers succeed, we’d like to meet you.
The Analyst is responsible for the installation, configuration, integration, and ongoing technical support of multifunction printers (MFPs), production print devices, document management software, and related network-connected office technology. This role works closely with customers, internal sales professionals, service technicians, and customer IT departments to deliver successful implementations and outstanding customer experiences.
Install, configure, and commission multifunction copiers, printers, scanners, production devices, and related software solutions.
Integrate equipment into customer network environments, including configuration of TCP/IP, DNS, DHCP, SMTP, SMB, LDAP, Active Directory, Microsoft 365, Universal Print, and secure print services.
Configure print drivers, scanning workflows, scan-to-email, scan-to-folder, cloud repositories, address books, user authentication, and device security settings.
Install and configure fleet management and monitoring software, including FMAudit, Xerox Device Agent (XDA), MyQ, PaperCut, or similar solutions, when applicable.
Perform network diagnostics and resolve connectivity, printing, scanning, authentication, and workflow issues.
Collaborate directly with customer IT personnel to ensure seamless integration with existing network infrastructure and security policies.
Provide end-user training on equipment features, print management, scanning workflows, and best practices.
Document installation details, network settings, configurations, and customer training within company service systems.
Maintain accurate installation records and ensure all projects are completed according to company standards and manufacturer specifications.
Coordinate implementation schedules with Sales, Service, Dispatch, Logistics, and customer contacts to ensure successful project execution.
Support equipment relocations, network migrations, software upgrades, and customer technology refresh projects.
Assist field service technicians with advanced networking and software-related troubleshooting as needed.
Maintain current knowledge of manufacturer software, firmware updates, Microsoft technologies, and emerging office technology solutions.
Represent Morris Business Solutions with professionalism, integrity, and a commitment to exceptional customer service.
Experience installing, configuring, or supporting office technology, copiers, printers, managed print environments, or IT infrastructure.
Strong working knowledge of:
o Microsoft Windows operating systems
o Microsoft 365
o TCP/IP networking
o DNS, DHCP, SMTP, and SMB protocols
o Print drivers and network printing
o Basic cybersecurity principles for network-connected devices
Strong troubleshooting and analytical skills.
Excellent verbal and written communication skills.
Outstanding customer service and interpersonal abilities.
Ability to organize multiple projects while maintaining exceptional attention to detail.
Ability to lift up to 75 pounds and safely move office equipment when necessary.
Valid driver’s license with an acceptable driving record.
Experience supporting Xerox, Lexmark, Kyocera, HP, or similar office technology platforms.
Experience with Active Directory, Group Policy, LDAP.
Experience configuring
o Scan-to-Email
o Scan-to-Folder (SMB)
o Network Printing
Competitive compensation based on experience and technical expertise
Company vehicle
Company-provided laptop, mobile device, tools, and testing equipment
Health, Dental, and Vision Insurance
401(k) with company match
Paid Time Off and Company Holidays
Ongoing manufacturer and technical certification training
Career advancement opportunities within Operations and Technical Services
A collaborative, team-oriented work environment focused on employee success
For 21 years, Morris Business Solutions has built its reputation by delivering innovative office technology solutions and exceptional customer support throughout the Southeast. Our success is driven by talented employees who are committed to integrity, professionalism, teamwork, and continuous improvement.
We invest in our people through training, professional development, and opportunities for advancement because we believe our employees are our greatest competitive advantage.
If you’re looking for a career where your technical skills make a real impact and your contributions are recognized, we invite you to join the Morris Business Solutions team.
Apply today and become part of a team that's committed to delivering outstanding technology solutions and customer experiences.
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