Our Clinical Department is seeking a compassionate, organized, and detail-oriented Patient Coordinator to help patients receive their prescribed medications as quickly and smoothly as possible.
The Patient Coordinator serves as a primary point of contact for patients throughout the medication access and authorization process. This role focuses on patient communication, provider-office coordination, document collection, accurate data entry, and preparing cases for the Authorization Coordinator.
The ideal candidate has recent medical office or healthcare administrative experience, communicates confidently by phone and email, and is comfortable managing multiple priorities in a fast-paced environment.
Responsibilities
- Communicate with patients regarding treatment status, outstanding requirements, and next steps
- Contact providers and medical offices to obtain complete orders, prescriptions, signatures, insurance information, and supporting documents
- Review incoming orders and patient information for accuracy and completeness
- Enter and update patient demographics, insurance information, and documentation in the electronic medical record and internal systems
- Upload and organize insurance cards, provider orders, demographic sheets, and related documents
- Initiate benefit investigations and prepare complete cases for Authorization Coordinators
- Manage incoming calls, faxes, inbox messages, reports, and follow-up tasks
- Monitor upcoming appointments, active authorizations, referrals, and reauthorization needs to help prevent treatment delays
- Collaborate with Authorization Coordinators, reviewers, nurses, providers, pharmacies, and other internal team members
- Maintain clear, accurate, and timely documentation while managing multiple priorities independently
Qualifications
- Recent medical administrative, medical office, patient access, or healthcare coordination experience
- Strong verbal and written communication skills
- Comfortable speaking with patients and provider offices by phone
- Strong attention to detail and accurate data-entry skills
- Excellent organization, time management, and follow-through
- Ability to manage multiple tasks and changing priorities
- Professional and compassionate approach when assisting patients who may be frustrated or anxious
- Proficiency with Microsoft Outlook, Word, and Excel
Preferred Experience
- Insurance verification, benefit investigation, referrals, or prior authorization experience
- Experience using electronic health records or medical practice-management systems
- Experience with eClinicalWorks, QuickBase, NaviNet, or CoverMyMeds
- Experience working with specialty medications or specialty pharmacies
Pay: $18.00 - $19.00 per hour
Benefits:
- Health insurance
- Paid time off
Work Location: Hybrid remote in Perkasie, PA 18944
