Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
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To collect, access and process specimens according to policy, under the direction and supervision of the Laboratory.
Responsibilities:
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1. Collects appropriate blood specimens according to Specimen Collection Manual and Reference Laboratory Manuals. a. Properly identify all patients prior to phlebotomy. b. Successfully perform venipuncture, capillary collections and blood culture collections on patients according to age specific criteria. c. Correct sample tubes are selected, and the correct order of draw is followed for all phlebotomy collections d. Know the proper labeling requirements for all laboratory samples. e. Demonstrates cost accountability in the use of supplies and equipment. f. Correctly utilizes Mobilab. 2. Accessions all samples delivered to the Laboratory. a. Cross-check Laboratory referrals with computer orders to ensure ordering accuracy. b. Combine laboratory test orders to prevent duplicate testing. c. Identify requisition and sample issues. Notify physician’s office, nursing homes etc. to correct or seek assistance to resolve issue. d. Successfully receive samples into the hospital information system. e. Process and deliver all laboratory samples to the correct sections. f. Expedite STAT samples to ensure conformance with established TAT. 3. Provides quality customer service. a. Respond to customer needs with respect and professionalism. b. Use the telephone in a professional manner. c. Comply with hospital and laboratory dress code d. Prioritize work and efficiently expedite workload. e. Work is accurate, neat, and completed in a timely fashion. f. Associate remains well organized and can exercise independent judgment to resolve customer service issues and/or seeks assistance to resolve. 4. Cross trains in other non-phlebotomy skills to help out in the Laboratory. Goes to Outreach Facilities to collect or pick up Laboratory specimens a. Assists in other areas of the laboratory as assigned. (Cyto, Micro, Histo, Office) b. Complies with needed services at Outreach Facilities. c. Consistently performs as a self-starter without reminders to complete duties. d. Cooperate with and take initiative to assist coworkers in completing work. e. Demonstrate responsibility for containment of hospital costs by conservation of hospital supplies, equipment and time. Notify supervisor when supplies are running low. 5. Promotes patient safety by compliance with Organizational/Departmental policies and procedures. a. Maintains confidentiality of customers and associates at all times. b. Timely completion of mandatory job requirements: CPR and RAHE Yearly competencies Fire safety/Safety CE FIT testing Background clearance and fingerprinting Continual education. c. Keeps abreast of changes and exhibits a supportive attitude. d. Keeps abreast of and complies with contents in Laboratory Manual, DH Associate Manual, Infection Control Manual, Chemical/Safety Hygiene Manual, Computer and each Departmental Policy and Procedure Manuals. e. Associate is able to admit errors and accepts responsibility for actions. f. Communicate, consult and share pertinent information with coworkers and supervisors according to established channels and lines of authority g. Associate actively participates in and supports departmental and organizational Performance Improvement Initiatives. h. Associate complies with dress code of department. i. Utilizes equipment properly in order to maintain a safe environment at all times for patients and associates.
Credentials:
Education or Equivalent Experience:
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
