Job Title: Inside Sales and Customer Service Representative
Location: Plano TX
Job Type: Full-Time
Company Overview:
Coffman is a leading provider of specialty building products, committed to delivering exceptional customer experiences. We value innovation, teamwork and a strong dedication to customer satisfaction.
As our team continues to grow, we are seeking individuals with a strong background in inside sales and customer service.
Job Description:
Coffman Specialty Building Products is seeking a driven and detail-oriented Inside Sales and Customer Service Representative to support our building materials division. This role is responsible for managing customer accounts, Answer calls , generating quotes, processing orders, and providing exceptional service to contractors, distributors, and internal teams. The ideal candidate thrives in a fast-paced environment and has a strong understanding of construction products and sales processes.
Key Responsibilities:
- Manage inbound sales inquiries via phone, email and develop relationships with contractors, builders, and distributors
- Prepare accurate quotes based on customer requirements, drawings, and specifications
- Process sales orders, ensuring pricing, product availability, and delivery timelines are accurate
- Coordinate with warehouse, logistics, and purchasing teams to ensure timely fulfillment
- Follow up on quotes to convert opportunities into orders and upselling when appropriate
- Resolve customer issues related to orders, pricing discrepancies, and deliveries
- Support outside sales team by managing customer accounts and tracking project progress from quote to completion
- Monitor backorders and communicate updates proactively to customers
Qualifications:
- 1-2 years of inside sales experience (building materials, construction, or related industry preferred
- Strong knowledge of construction products (e.g., railing systems, lumber, hardware, or similar materials)
- Experience with ERP systems (such as Microsoft Dynamics GP or similar)
- Excellent communication and customer service skills
- Ability to read basic construction drawings or project specs is a plus
- Strong attention to detail and organizational skills
- Proficiency in Microsoft Office (Excel, Outlook, Word)
Key Competencies:
- Customer-focused mindset
- Problem-solving and critical thinking
- Time management and ability to prioritize
- Team collaboration
- Adaptability in a fast-paced environment
Work Environment:
- Office-based role with frequent communication via phone and email
- Collaboration with warehouse, operations, and sales teams
- May require occasional overtime during peak construction seasons
Benefits:
- 401(k) retirement plan
- Health insurance
- Vision insurance
- Dental insurance
- Life insurance
- Paid holidays
- Paid time off (PTO)
Job Type: Full-time
Pay: From $20.00 per hour
Work Location: In person
