PRODUCTION PRINT SERVICE TECHNICIAN (CANON AND XEROX DEVICES)
genesisONE is a bold nationwide managed print services leader that meets and exceeds our customers’ rapidly evolving needs. As the result of our evolution from Genesis Technologies, we emerged with a new name: genesisONE. Together we are ONE and a one-of-a-kind managed print services expert meeting the needs of a new hybrid workforce, positioning ourselves and our customers for growth and success. genesisONE is seeking a Production Print Service Technician with certifications on Canon and Xerox production devices to join our Service Team, based out of our Northbrook, IL office. For more information on our company, please visit www.mygenesis1.com.
POSITION OVERVIEW
The Production Print Service Technician’s primary role is to support complex copier and production print equipment within our customer base while ensuring company policies and procedures are being followed as outlined by the Management Team. This position is responsible for maintaining, servicing, and repairing complex copier and production print equipment onsite and making sure all pertinent data is entered in the closing notes of each service call. This position is also responsible for providing clear and timely communication to our customers regarding ETAs and other important updates related to their service calls.
IN THIS ROLE YOU’LL:
· Travel throughout a local, designated territory to provide onsite maintenance and repair of complex copier and production print equipment
· Apply your customer service and strong communication skills to assist our customers
· Use a company laptop computer and a company cell phone to record work order details in our automated service dispatch system
· Maintain a parts inventory
· Make a difference in your local community by helping small and medium-sized businesses stay productive
YOU WILL WORK HARD, YOU WILL HAVE FUN, AND YOU WILL ENJOY:
· Signing Bonus
· Regular business working hours from Monday through Friday, 40 hours per week
· Ongoing training and job-related certifications based on our authorized product lines of Canon and Xerox production devices, in addition to exposure to regular Canon, Xerox, HP, and Kyocera copiers, MFPs, and printers as well as Zebra label printers
· A complete benefits package (paid time off, medical, dental, and life insurance, AD&D, short-and-long-term disability insurance, flex spending, and 401(k) with a company match)
· A great work environment with a team of people who enjoy working together!
TO BE SUCCESSFUL IN THIS ROLE, THE KEY QUALIFICATIONS ARE:
· 2+ years of successful experience repairing complex copiers and production print equipment, including certifications on Canon's and/or Xerox's production lines
· Strong interpersonal communication skills, both verbal and written
· Proven ability to troubleshoot various service issues
· Valid driver’s license and a clean driving record
· High school diploma
· Ability to lift and/or move devices that may weigh as much as 100 pounds
Our investment doesn’t stop with the customer; it carries over to our employees. We seek a long-term relationship to grow your career. That’s why genesisONE has won the “Chicago’s Best and Brightest Companies to Work For®” award and the “Nation’s Best and Brightest Companies to Work For®” award for the past several years in a row!
Job Type: Full-time
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
Application Question(s):
- Genesis has a mandatory COVID-19 vaccination policy. Would this pose a problem for you?
Language:
Work Location: On the road
