Job Summary:
We are seeking a friendly, organized, and detail-oriented Customer Service Representative with prior booking experience to join our team. This role is responsible for handling party and group reservations, assisting guests with inquiries, and ensuring an exceptional customer experience from the first point of contact through the day of the event.
Key Responsibilities:
- Handle incoming calls, emails, and in-person inquiries with professionalism and enthusiasm
- Manage bookings for birthday parties, group events, and special occasions
- Explain party packages, pricing, policies, and add-ons clearly to guests
- Accurately enter, update, and manage reservations in the booking/POS system
- Coordinate with management and operations teams to ensure events are properly scheduled and staffed
- Process payments, deposits, and changes to bookings
- Resolve customer questions or concerns in a calm, solutions-oriented manner
- Maintain organized records and follow up with guests as needed
Requirements:
- Minimum 1 year of customer service experience
- Previous booking or reservations experience (party, event, hospitality, or similar environment required) FEC is a plus
- Strong communication and interpersonal skills
- Excellent organizational skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Comfortable using computers, booking systems, and POS software
- Weekend and holiday availability may be required
Preferred Qualifications:
- Experience in an entertainment, hospitality, or event-based setting
- Sales or upselling experience is a plus
Pay: $17.00 - $19.00 per hour
Work Location: In person
