Service Center
CSCS TX
Duties and Responsibilities
-
Mentor repair technicians, estimators, and management to ensure the Caliber standard of quality, which corresponds with the OEM specifications.
-
Use 3rd party software to file reports regarding accurate completion of repair to OE standards.
-
Follow up with center teammates regarding repairs in person or through conference calls.
-
Recommend and coordinate necessary training for areas of need based on quality reviews.
-
Partner with, build alliances and perform liaison activities with the executive team and field leadership.
-
Complete facility inspections as assigned and submit reports using third-party software to:
-
Take and submit photos of the shop and tools, equipment, and materials.
-
Recommend repair or replacement of tools, equipment, and materials as necessary.
-
Recommend training on tools and equipment.
-
Review reports with Center and Operations Leadership for accountability and successful management of Parts, Center Systems/Processes, Equipment and Training verification.
-
Maintain a reporting structure that readily monitors performance indicators and Certification eligibility.
-
Create actionable plans to improve processes and procedures to accomplish objectives, which include metrics of success and deliverables.
-
Alignment of top-down vision, goals and objectives from business strategy flowing through to successful completion of center objectives.
-
Optimization of center performance across the company to achieve the best functional, center production and technical value.
-
Facilitate with OE Certification Team to Centers to verify equipment, tools, and training needs for teammates.
-
Up to 50-60% Travel required.
Requirements
-
Must be at least 18 years of age.
-
High school diploma or GED equivalent.
-
Minimum of 10 years of hands-on experience as a Non-Structural and Structural technician.
-
Proficiency in using collision repair equipment and diagnostic instruments.
-
Must have a valid driver’s license and be eligible for coverage under the company insurance policy.
-
Maintain or acquire I-CAR Structural Platinum certification.
-
Basic working knowledge of CCC One, Estimating Systems and Alldata.
-
Basic computer skills and a working knowledge of Excel. Powerpoint, and Word.
-
In-depth knowledge of OEM repair procedures and specifications.
-
Maintain a minimum standard of continuing education annually to stay abreast of industry and coaching best practices.
-
Represent Caliber with integrity and professionalism.
-
Ability to effectively communicate with others, verbal and written.
-
Ability to read and understand instructions, written estimates and work orders.
-
Organization and multi-tasking skills, good time management and ability to adapt easily to changing, fast-paced environments.
-
Ability to understand workflows and have the ability to navigate and submit reports using a laptop and/or other electronic device.
-
Personable, friendly demeanor with “World Class” customer service approach with internal and external customers.
-
Well-groomed, professional appearance.
-
Training or teaching experience preferred.
Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.
Must be eligible to work in the U.S. with no restrictions.
