Customer Experience Support Associate
ReShape Rx Pharmacy is seeking a dependable, service-focused Customer Experience Support Associate to join our growing team. This is an entry-level, on-site phone support role assisting clinics, providers, and patients with professionalism, accuracy, and timely follow-through.
Key Responsibilities
- Answer inbound calls, texts, and emails
- Assist with portal access, order updates, shipping questions, and general account support
- Document customer interactions clearly and accurately
- Route billing, clinical, pharmacy, and onboarding matters appropriately
- Follow open issues through resolution
- Escalate urgent or sensitive concerns promptly
- Protect patient information and follow HIPAA and company policies
- Collaborate with onboarding, pharmacy operations, billing, and sales
- Identify recurring concerns and communicate trends to leadership
What We’re Looking For
- Strong phone and customer-service skills
- Clear, professional communication
- Excellent organization and attention to detail
- Calm, compassionate, and solutions-focused approach
- Dependability, responsiveness, and accountability
- Ability to manage multiple systems and priorities
- Healthcare, pharmacy, medical-office, or is helpful but not required
Schedule and Work Structure
- Full-time, on-site position
- Monday through Friday, 9:00 a.m.–5:00 p.m. Central
- Reports to the Director of Customer Experience
- Starting salary: $36,000 annually
- Nationally observed company holidays off
This role is ideal for someone who enjoys helping people, communicating by phone, solving problems, and ensuring every customer feels supported through resolution.
Pay: From $36,000.00 per year
Work Location: In person
