A Long-Term Care (LTC) Receptionist acts as the primary point of contact, ensuring a welcoming environment while managing high-volume calls, visitor check-ins, and administrative tasks in a skilled nursing or assisted living facility. They maintain front desk security, support staff with clerical duties, and uphold resident confidentiality.
Key Responsibilities
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Visitor & Resident Management: Greet visitors, family members, and staff warmly, ensuring they feel welcomed and supported. Monitor visitor logs and enforce security protocols.
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Telephone Operation: Answer multi-line phone systems, take messages, and direct calls to appropriate staff efficiently.
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Administrative Support: Assist with office tasks including filing, data entry, sorting mail, and operating office equipment.
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Operational Support: Coordinate with departments on admissions, maintain resident rosters, and assist with staff paging.
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Compliance: Adhere to HIPAA regulations, patient confidentiality policies, and the Resident’s Bill of Rights.
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Education: High school diploma or GED required.
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Experience: 0–2 years of reception or customer service experience (healthcare environment preferred).
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Skills: Strong communication, proficiency in Microsoft Office, and ability to manage multi-line phone systems.
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Attributes: Exceptional patience, empathy, a professional demeanor, and a positive, calm personality.
Benefits (Often Included)
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Health, dental, and vision insurance
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Paid time off
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Retirement plans (401k)
