About Us
The Wellness Institute is a Private Membership Health Association in Danville, CA, specializing in neuropathy, spinal and knee degeneration, and nerve, blood, and oxygen restoration. Our members are facing real, often difficult decisions about their health. They don't just need someone friendly on the phone — they need someone who can genuinely lead them to the right decision and get them scheduled.
About the Role
We're hiring a Patient Coordinator who will start by calling incoming leads and converting them into scheduled appointments, then train into front desk operations. This role is part relationship-builder, part closer — you need to be warm enough that people trust you, and driven enough that you don't let a lead go cold.
What you'll do:
- Call new leads and guide them confidently to book their first appointment — not just follow up, but actually close
- Handle hesitation and objections directly; know how to have an honest, sometimes difficult conversation instead of avoiding it
- Help people feel confident in their decision, and be willing to tell them what they need to hear, not just what's easiest to say
- Follow up persistently with prospective members who haven't scheduled yet
- Greet and check in patients/members at the front desk
- Keep the office organized, welcoming, and running smoothly
- Own your numbers: calls made, appointments booked, show rate
What We're Looking For
- Personable and genuinely likes talking to people — but not a pushover. Warm enough to build trust, direct enough to get commitment.
- Driven and relentless — you follow up until you get an answer, and you don't let opportunities slip through the cracks
- Comfortable with hard conversations — you can be caring and still tell someone the truth about what they need
- Confident and persuasive — people should feel like they're in good hands the moment they talk to you
- Genuine interest in or passion for holistic health — enough to speak to it with real conviction
- Organized and detail-oriented; you keep things running without being told twice
- Comfortable learning phone/scheduling systems and sales-style conversations (we'll train you)
- Reliable for a Monday–Friday schedule
To Apply
This role requires a short video application. Please submit a brief video introducing yourself and telling us why you'd be a great fit — applications without a video will not be considered.
Benefits
- Paid vacation (after initial tenure milestone)
- IRA retirement plan (after initial tenure milestone)
- Free/discounted access to our in-office wellness equipment and treatments
- Hands-on training — no prior medical or front-desk experience required if you have the right drive and personality
Schedule: Monday–Friday Location: Danville, CA
Pay: $22.00 - $27.00 per hour
Work Location: In person
