Job Summary
Boston Cigar Club & Tangierino Lounge are seeking an energetic and detail-oriented Lounge Shift Supervisor to lead our hospitality team during evening and night shifts. In this pivotal role, you will oversee daily lounge operations, ensure exceptional customer service, and maintain a welcoming atmosphere for our guests. Your leadership will drive team performance, uphold food and tobacco safety standards, and manage the smooth functioning of all lounge activities. If you thrive in a fast-paced environment and possess strong management skills, this is your opportunity to make a positive impact in a dynamic hospitality setting.
Duties
- Supervise and coordinate all lounge activities during assigned shifts, ensuring efficient service delivery and guest satisfaction
- Lead, motivate, and train staff on food preparation, customer service, POS systems (Toast POS), and food safety protocols
- Oversee food handling, preparation, and presentation to meet quality standards, including cooking and food production tasks
- Manage inventory control by monitoring stock levels, ordering supplies, and minimizing waste to optimize profitability
- Handle cash transactions accurately using POS systems, perform cash handling duties, and reconcile shift cash drawers
- Enforce health and safety regulations related to food safety management, tobacco Law compliance, sanitation standards, and proper kitchen practices
- Conduct staff interviews, training sessions, and performance evaluations to foster a high-performing team environment
- Assist in managing budgets, profit & loss analysis, and implementing cost-control measures to support business goals
Requirements
- Proven experience in lounge or restaurant environments with a strong background in supervisory roles
- Demonstrated supervisory or management experience within the food industry or hospitality sector
- Familiarity with POS systems such as Toast POS for order processing and cash handling
- Knowledge of food safety standards, sanitation procedures, and food handling regulations
- Excellent team management skills with the ability to train staff effectively and communicate managerial expectations clearly
- Strong organizational skills with attention to detail in inventory control and shift management
- Ability to perform basic math calculations accurately for cash handling and financial reporting
- Casual dining or fine dining experience is preferred; banquet or catering experience is a plus
- Must possess excellent customer service skills with a friendly yet professional demeanor
- Previous experience managing hospitality teams or supervising kitchen operations is required
- Must be 21 years of age or older
Join us as a Lounge Shift Supervisor to lead our team with enthusiasm, uphold high standards of service excellence, and create memorable experiences for our guests. Your leadership will be instrumental in maintaining a vibrant atmosphere where both staff and visitors feel valued. We are committed to supporting your growth through ongoing training & development opportunities while fostering a positive work environment built on teamwork and professionalism.
Pay: $22.00 - $28.00 per hour
Work Location: In person
