Client Service Representative
Hercules Pet Hospital
Hercules, CA | Full-time
$20-$25 per hour
Hercules Pet Hospital is a modern, well-equipped facility where our team practices high-quality medicine with the tools to back it up. As the only veterinary hospital in Hercules, we've built deep roots and a great reputation in our community, serving loyal clients from Hercules, Pinole, El Sobrante, Rodeo, and Crockett. Our team runs on open communication, transparency, and a light-hearted spirit that makes each day both fulfilling and fun.
We are seeking a Client Service Representative (CSR) who enjoys working in a supportive, collaborative environment and is eager to develop their veterinary and customer skills alongside a welcoming, committed team.
Schedule
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Monday - Friday, 8:30am-5:30pm
Key Responsibilities
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Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
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Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
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Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
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Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
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Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
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Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
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Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.
About You
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Strong customer service experience with excellent communication skills; prior veterinary medicine experience is preferred but not required.
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Eager to learn, grow, and develop new skills in a fast-paced veterinary environment.
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A collaborative team player who is always willing to jump in, support colleagues, and contribute wherever needed.
Benefits
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Shared impact bonus resulting from hospital profitability
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50% discounts on care for all teammate pets *exclusions apply + free clinical exams
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Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
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401(k) with 100% company match up to 4%
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Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
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Employer-paid life and AD&D insurance to protect what matters most
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Short-term and long-term disability coverage to protect your income if life throws you a curveball.
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Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones.
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Company provided access to Calm app and Talkspace therapy services
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Paid time off, sick leave, and paid holidays to support your work-life balance
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Consistent growth opportunities to advance your career
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Annual engagement surveys so your voice shapes our workplace culture and policies
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Annual event to celebrate and recognize our wonderful teams
Why Join Hercules?.
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Enjoy a fun, positive workplace culture. We believe in working hard while having fun—our team enjoys joking and laughing together, celebrating wins, and bonding over regular snack and coffee runs.
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Every day is different. If you thrive in a fast-paced environment, you'll love the variety our hospital offers. No two days are the same, providing opportunities to learn, grow, and stay engaged.
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Work alongside a motivated team. Our hospital is made up of passionate, driven professionals who are committed to supporting one another and delivering outstanding care to our patients and clients.
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AAHA-accredited hospital. Be part of a team that upholds the highest standards of veterinary medicine and is committed to continuous improvement and quality patient care.
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Grow your career in a collaborative environment. Whether you're building your skills or expanding your experience, Hercules offers a supportive workplace where teamwork, communication, and professional development are valued.
If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.
