Overview
Membership Manager
The Membership Manager is a key ambassador, responsible for creating an exceptional membership experience from a prospective member’s first introduction through onboarding and ongoing engagement. This position serves as a welcoming and knowledgeable resource for current and prospective members while supporting the Club’s membership growth, retention, and community-building efforts.
Working closely with the General Manager/COO, Board leadership, and department heads, the Membership Manager develops meaningful relationships with members, understands their individual interests and needs, and helps connect them to the people, programs, amenities, and traditions that make Marrakesh special.
Key Responsibilities
- Serve as the primary point of contact for membership inquiries, prospective members, new members, and membership-related questions.
- Lead the new member onboarding experience, ensuring every new member receives a warm, organized, and personalized introduction to Marrakesh.
- Build strong relationships with members and proactively identify opportunities to increase engagement and satisfaction.
- Coordinate prospective member tours, introductions, membership meetings, and follow-up communications.
- Manage membership applications, documentation, member records, approvals, and related administrative processes.
- Partner with the General Manager/COO and Membership Committee on membership strategies, programs, and initiatives.
- Support the Club’s referral-based membership efforts and cultivate prospective member relationships while maintaining the exclusivity and character of Marrakesh.
- Develop programs that connect new members with existing members and encourage participation in dining, golf, racquet sports, fitness, social events, and Club activities.
- Track membership activity, leads, conversions, resignations, retention, and engagement trends and provide regular reporting to leadership.
- Maintain accurate membership information within the Club’s management systems and coordinate closely with Accounting to ensure membership classifications, dues, fees, and billing information are accurate.
- Collaborate with Communications, Food & Beverage, Golf, HOA, and other departments to ensure members receive consistent and accurate information.
- Assist with member events, orientations, welcome receptions, and other opportunities designed to strengthen the Marrakesh community.
- Respond to member questions and concerns professionally, promptly, and with a hospitality-first approach.
- Maintain the highest level of discretion and confidentiality when handling member information.
Ideal Candidate
The ideal Membership Manager is a relationship-driven hospitality professional who genuinely enjoys connecting people and creating a sense of belonging. This individual should be polished, approachable, highly organized, and comfortable interacting with members, prospective members, Board members, and senior leadership.
Experience within a private country club, luxury hospitality, membership organization, or high-end residential community is strongly preferred. Experience with club management systems, particularly Jonas, is a plus.
Most importantly, the successful candidate will understand that membership is more than an administrative function—it is about creating relationships, building community, and ensuring every member feels connected to Marrakesh.
Measures of Success
Success in this role will be measured through member satisfaction, new member onboarding, membership growth and retention, member engagement, responsiveness, accuracy of membership records, and the overall quality of the membership experience.
The Membership Manager will play an important role in preserving Marrakesh’s traditions while helping cultivate an engaged and welcoming membership community for the future.
Pay: From $120,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience:
- Country Club: 1 year (Preferred)
Work Location: In person
