Overview
We are seeking a professional and organized Front Desk Receptionist to serve as the first point of contact for our clinic. We are looking for excellent communication skills, strong organizational abilities, experience with medical insurances and authorizations and proficiency with scheduling programming. This role involves managing phone calls, providing exceptional customer service, and supporting administrative functions to ensure smooth daily operations. Bilingual skills are a plus, as we have a diverse client base. The position offers an engaging environment with teamwork where attention to detail and professionalism are highly valued.
Responsibilities
- Greet visitors and clients in a courteous and professional manner
- Manage phone calls from patients, doctors offices and insurance. Screen calls, and direct inquiries appropriately
- Schedule appointments and manage calendar arrangements using Raintree Platform
- Perform data entry, filing, and maintain accurate records
- Assist with administrative tasks such as managing correspondence, and supporting office management activities
- Support clerical duties such as faxing, document preparation, and maintaining organized files
- Ensure the reception area remains tidy and welcoming at all times
- Support and communicate with other team members regarding patient care
Experience
- Prior office management or administrative experience preferred
- Prior experience with medical insurance authorizations
- Proven experience with clerical tasks such as data entry and filing
- Experience handling phone calls and providing exceptional customer service
- Bilingual proficiency is a plus to effectively communicate with diverse clients, especially Spanish
- Strong organizational skills with the ability to manage time efficiently and prioritize tasks effectively
This role offers an opportunity to be an integral part of our team by ensuring efficient office operations while delivering outstanding customer service. We value professionalism, reliability, and a proactive approach in all our team members.
Work Location: In person
