About Us: Neighborhood HealthSource provides quality primary care, community health, & behavioral health services in North & Northeast Minneapolis & Coon Rapids. We work with individuals & families across the lifespan with the mission of increasing access to quality care for all who need it. It is the mission of Neighborhood HealthSource to improve the health of our communities by providing quality healthcare services that are affordable and accessible while advancing health equity for all. What does our mission look like in action? We envision a community in which cost is never a barrier to access, where every person can access comprehensive health care from compassionate, qualified, well-trained, and respectful staff, where everyone honors diversity and culture, and where health equity is achieved.
Position Summary: Ensures efficient patient phone call flow, schedules appointments, and provides clients with excellent customer service and needed information regarding appointments and services. Transfers calls and provides administrative support.
Essential Functions:
- Answers all incoming calls and forward calls to appropriate staff, as needed
- Pre-registers new and established patients, verifying demographic and insurance information and making corrections as needed.
- Schedules, cancels, and reschedules patient appointments over the phone or the patient portal.
- Advises patients of payment policies when scheduling appointments.
- Schedules patients with Patient Access Coordinators according to clinic policy (Sliding-Fee applicants, SAGE, MFPP, uninsured and/or underinsured).
- Informs patients of late arrival, cancellation, and rescheduling policy.
- Takes telephone notes in EMR (Electronic Medical Record) and routes them to appropriate staff.
- Communicates with the Front Desk regarding changes in Provider schedule (PTO, call-ins, add-ons).
- Mails No Show letters to patients.
- Reschedules No Show appointments.
- Covers Front Desk, as needed, following the Front Desk Job description.
- Daily checks flags and documents in EMR and responds in a timely manner.
- Faxes immunization records and referral orders if requested over the phone.
- Checks scheduling voicemail inbox and calls patients back as needed.
- Performs other duties as assigned.
Education/Qualifications:
- High school diploma or equivalent
- Two years of appointment scheduling experience in a health care facility preferred
- Spanish language fluency required
- Possesses knowledge of medical terminology; health insurance; appointment scheduling on a computerized system; telephone/switchboard operation
- Good organizational skills
- Detailed-oriented
- Makes decisions with little direct supervision
Benefits: Neighborhood HealthSource offers competitive pay and benefits among community health centers. Eligible employees (24 hours/week or more) receive benefits including:
- Generous paid time off and holidays
- Health insurance
- Life insurance
- Disability insurance
- Flexible spending account
- Optional 403(b) retirement, vision, and dental plans
- Federal Loan Repayment Eligibility for Medical/Behavioral Health Providers and RNs
NHS is an AA/EOE Employer
Job Type: Full-time
Pay: $16.50 - $20.62 per hour
Work Location: In person
