LEAD YOUR TEAM. SERVICE AIRCRAFT. TAKE CHARGE OF THE RAMP!
The Ramp Supervisor is responsible for directing ramp agents to guarantee the secure and effective handling of aircraft on the ground. You will coordinate operational activities and training programs, working closely with airport staff to ensure on-time turnarounds while upholding strict safety and service standards.
WHY JOIN US?
- Enjoy benefits including a 401(k) plan with company match, comprehensive health, dental, and vision coverage, life insurance, generous paid time off, and opportunities for professional advancement (*benefits for part-time roles may differ).
- We strive to be a leading provider of aviation support services.
- Our teams are dedicated to fostering a positive work atmosphere where every member is treated with respect.
- With a global presence spanning over 200 locations, we provide avenues for career advancement.
- Receive competitive compensation.
ROLE OVERVIEW
As a Ramp Supervisor, you will lead a team of ramp agents, ensuring aircraft are handled safely and efficiently on the ground. Your duties will include coordinating baggage handling, aircraft towing, and aircraft servicing, all while adhering to stringent safety and operational guidelines. You will play a crucial role in training and mentoring team members, as well as collaborating with flight crews and other airport personnel to facilitate prompt aircraft turnarounds. This position also demands quick thinking, effective problem-solving skills, and a commitment to maintaining high levels of customer service and operational effectiveness.
RESPONSIBILITIES
- Oversee ramp team activities, including the loading and unloading of aircraft.
- Coordinate ramp activities to ensure flights turn around on schedule.
- Provide training and mentorship to ramp team members regarding operational procedures and safety regulations.
- Monitor the team's adherence to airline and airport policies.
- Conduct pre-shift meetings to review daily tasks and emphasize key safety points.
- Supervise the correct handling of baggage, cargo, and mail to avoid damage or loss.
- Manage communication between the ramp team, flight crew, and ground operations personnel.
- Ensure ground support equipment is properly used and maintained.
- Implement and enforce safety protocols and prevent hazards on the ramp to maintain a safe work environment.
- Address and resolve operational issues and emergencies effectively.
- Promote effective teamwork to achieve flight schedules and service standards.
- Evaluate employee performance and offer feedback to ramp team members.
- Ensure compliance with all DOT regulations and guidelines, including overseeing the safe and legal operation of airport vehicles, equipment, and personnel involved in airside and landside operations.
- Perform regular audits and inspections to confirm compliance with DOT standards, including reviewing maintenance records, driver qualifications, and safety procedures, and provide training and updates to staff on changes in DOT regulations as required.
- Coordinate with other airport departments for seamless operations.
- Keep precise records of ramp operations and any incidents that occur.
- Cultivate a culture of safety and professionalism within the team.
- Uphold customer service and safety standards.
- Handle any additional responsibilities assigned by management.
QUALIFICATIONS
- Must be at least 18 years old.
- Must be authorized to work in the United States.
- Possession of a valid state-issued driver’s license with a clean driving record is essential.
- Communicate proficiently in English, both verbally and in writing.
- A minimum of 2 years of experience in ramp operations or a related field within aviation is required.
- Demonstrated experience in a supervisory or leadership capacity.
- Comprehensive understanding of ramp safety and operational protocols.
- Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
- Communicate effectively with colleagues and clients, both in-person and through electronic means
- Successful completion of a background check and drug screening is mandatory.
- Must be eligible to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable).
- Flexibility to work various shifts, including nights, weekends, and holidays, is required due to the 24/7 nature of airline operations.
To succeed in this role, the individual must be capable of performing each essential duty satisfactorily. The requirements detailed above represent the necessary work environment, knowledge, skills, and abilities. Reasonable accommodations may be provided to enable individuals with disabilities to perform these essential functions.
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS MAY INCLUDE:
- Capable of lifting up to 70 pounds.
- Ability to stand and walk for extended periods in both indoor and outdoor settings.
- May be required to reach with arms and grasp with hands.
- May be required to push, pull.
- May be required to bend, stretch, squat, kneel.
- May be required to climb and perform tasks at elevated heights.
- Potential exposure to moderate, and occasionally high, noise levels.
- Potential exposure to biohazards and/or chemicals.
- Potential exposure to outdoor weather conditions.
- Ability to hear and respond to both spoken instructions and audible alarms.
- Tasks may involve repetitive motions of the arms, wrists, hands, and/or fingers.
- Specific vision requirements include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus).
