Job description:
A well-established and growing service company is looking for a Scheduler/ Dispatcher to join their team in Beverly. This is an excellent opportunity for someone who thrives in a fast-paced environment, has strong scheduling or dispatch experience, and is known for being extremely organized, detail-oriented, and reliable.
The right person will be someone who doesn’t let things fall through the cracks. You’ll be responsible for coordinating customer appointments, managing schedules for field teams, handling a high volume of calls, and making sure each job is properly scheduled and followed through from start to finish.
Responsibilities
- Manage a high volume of inbound customer calls and scheduling requests
- Coordinate customer appointments and service schedules
- Schedule and dispatch field workers based on job requirements, availability, and location
- Communicate with customers and field teams throughout the scheduling process
- Make schedule changes and resolve conflicts quickly and efficiently
- Track open items and follow up to ensure everything is completed
- Maintain accurate scheduling records and documentation
- Provide professional, friendly customer service
- Work closely with the Scheduling Manager and operations team to keep daily schedules running smoothly
- Assist with additional administrative and coordination tasks as needed
Qualifications
- 2+ years of scheduling, dispatch, service coordination, or similar experience
- Exceptional attention to detail and follow-through
- Strong organizational and time-management skills
- Comfortable handling a high volume of phone calls and competing priorities
- Strong communication and customer service skills
- Ability to stay calm and organized in a fast-moving environment
- Reliable, hardworking, and positive attitude
- Comfortable taking direction and working within a team structure
- Must be comfortable working fully onsite.
#RJADM45
Pay: $27.00 - $32.00 per hour
Work Location: In person
