COMPETENCIES
• Safety: Operates and maintains tools and equipment to ensure safety; attends safety meetings; wears proper PPE;
wears seat belt when traveling in a company vehicle; demonstrates proper lifting procedures; performs all safety
inspections; ensures compliance with all safety policies/reporting procedures.
- Results Oriented: Maintains focus on outcomes; is proactive and goal oriented; concentrates on meeting
objectives, delivering to the required time, cost, and quality; holds performance as more important than process;
sets specific, measurable, and relevant goals and takes efficient action to accomplish success.
- Irrigation Systems: Implements, diagnoses, and repairs all aspects of landscape irrigation systems (e.g., valves,
controllers, tracing, mainlines, laterals); understands, troubleshoots, and repairs computerized, centralized, and
large-scale (i.e., 25 or more clocks) irrigation systems.
- Decision Quality: Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment;
most solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others
for advice and solutions.
- Job Quality: Understands the relationship between job quality and customer service, satisfaction, and retention;
ensures landscape and horticulture quality standards are met for every job.
- Customer Service: Consistently exceeds customer expectations; keeps customers well-informed, listens to them
attentively, and addresses their concerns; enacts a personal approach to customer service
- Interpersonal Skills: Treats others with respect, collaboration, and support in such a way that work relationships
are improved and morale is increased; is approachable; has effective communication skills.
EDUCATION/EXPERIENCE
An example of the preferred education, training, and/or experience that demonstrates possession of the knowledge,
skills, and competencies for this position includes: at least five (5) years of professional irrigation experience similar to
that described above.
ESSENTIAL PHYSICAL CHARACTERISTICS
The physical characteristics described here are representative of those that must be met by an employee to successfully perform the functions
required by this job classification. Reasonable accommodation may be made to enable an individual with qualified disabilities to perform the
functions of this job classification, on a case-by-case basis.
Frequently stand, walk, or crouch on narrow and/or slippery surfaces; stoop, kneel, bend to pick up or move objects;
walk for long distances and on sloped ground and uneven surfaces; move, lift, and carry objects weighing up to 50
pounds; normal manual dexterity and hand-eye coordination; corrected hearing and vision to normal range.
SPECIAL NOTES, LICENSES AND CERTIFICATIONS
Pre-employment: Incumbents must sign the Confidentiality, Non-disclosure, and Non-solicitation Agreement prior to
their first day on the job.
License: A valid Class D driver’s license is required of this job classification.
Certifications: Incumbents must attain their CPR-First Aid certification, the Massachusetts Certification Landscape
Professional (MCLP) certification, and the Massachusetts Pesticide Applicator License, during their first year of
employment and maintain that certification thereafter. A DOT Medical Certification is required of this job
classification.
Language: Though not required, bilingual English, Spanish or Portuguese skills are desirable.
Working Conditions: Work is predominately outdoors, exposed to varying temperatures, weather conditions, and noise
levels; exposure to dust, pesticides, herbicides, grease, oils, dust, fumes, and electrical currents.
Background Investigation: Incumbents must have a reputation for honesty and trustworthiness. Misdemeanor and/or
felony convictions may be disqualifying depending on type, number, severity, and recency. Prior to appointment,
candidates may be subject to a background investigation and/or drug test.
Introductory Period: Incumbents appointed to this job classification serve an introductory period of three months.
6/12/2023
