Title: National Account Program Manager with Commercial Security Systems (CCTV, Access Control, Alarm Systems)
Location: Starbase, Brownsville, TX 78521 (Hybrid Role)
Schedule: Monday – Friday | 8:00 AM – 5:00 PM (1 Hour Lunch)
Travel: Up to 30% travel to client sites as needed
Pay Rate: $48–$52/hour on W2
Duration: 3–6 Months Contract-to-Hire
We are seeking a skilled National Account Program Manager with ( Security/Fire & Commercial Security experience) to join our client’s team, one of the US’s largest Security companies.
About the Opportunity
We are partnering with Everon, one of the largest commercial security companies in the United States, to identify a highly experienced National Account Program Manager with a strong background in Security, Fire, and Commercial Security Systems. This is a strategic, client-facing operations role responsible for managing a portfolio of high-value national accounts ranging from $5M to $12M in annual volume.
Position Summary
The National Account Program Manager will serve as the primary operational point of contact for key national customers post-sale. This individual will lead all aspects of account operations — from installation project delivery and service ticket management to billing, monitoring, and cross-functional collaboration. The role requires a seasoned professional who can build strong customer relationships, drive performance metrics, and align internal teams to deliver exceptional service outcomes.
Core Responsibilities
Account & Relationship Management
- Serve as the "Operations Relationship Manager" and primary focal point for assigned national account customers
- Establish and maintain structured communication rhythms tailored to each customer's needs
- Manage and deliver key account metrics including Quarterly Scorecard Reviews, SLA attainment, installation performance, and service ticket KPIs
- Prepare and deliver executive-level presentations, formal correspondence, and performance reporting
- Serve as the escalation point for operational issues and drive timely resolutions across internal and external stakeholders
Project & Program Management
- Assume full operational responsibility for all installation project delivery within the assigned account portfolio
- Develop comprehensive planning documents including project plans, scope documents, SOWs, charters, and execution playbooks
- Define project scope, effort, scheduling, funding requirements, staffing allocation, and success metrics
- Review and manage contracts with General Contractors and customers
- Provide accurate forecasting and adhere to master program plans and schedules
Cross-Functional Leadership
- Collaborate closely with National Account Managers (NAMs), Field Delivery, Service, Engineering, Finance, Legal, Billing/AR, Technical Solutions Group, and other support departments
- Coordinate with subcontractors and General Contractors to ensure seamless project execution
- Set clear performance expectations for resource managers and team members
- Ensure robust Quality Assurance and Quality Control mechanisms are established and maintained
Operational & Sales Support
- Facilitate customer requests and issue resolution related to Monitoring, Billing, and Accounts Receivable
- Review and analyze account data to identify trends, surface improvement opportunities, and implement corrective action plans
- Support sales initiatives and other organizational needs as required
- May carry direct supervisory responsibility depending on account complexity
Qualifications
Required
- 5+ years of experience in the alarm or commercial security industry
- 5+ years of demonstrated project or program management experience
- 2+ years of customer relationship management experience
- Advanced knowledge of the electronic security industry (CCTV, Access Control, Alarm Systems)
- Strong understanding of sales, installation, service, billing, and monitoring systems
- Excellent communication, presentation, and stakeholder engagement skills across all management levels
- Strong organizational and matrix management capabilities
- Intermediate proficiency in MS Office and MS Project
- Ability to travel up to 30% as required
Preferred
- Bachelor's degree in Business, Operations, or a related field
- Construction or field operations experience
- CSPM (Certified Security Project Manager) or PMP (Project Management Professional) certification
Pay: $45.00 - $50.00 per hour
Work Location: In person
