Business Technology Integrators (BTI) is a Service-Disabled Veteran-Owned Small Business (SDVOSB) with more than 25 years of experience delivering innovative and reliable IT and engineering solutions to the Federal Government. BTI supports mission-critical programs across defense and civilian agencies, with core expertise in cybersecurity, program management, enterprise IT, and technical oversight services.
The On-Site Lead (On-Site Supervisor) will serve as the primary on-site representative for the Contractor supporting the U.S. Citizenship & Immigration Services (USCIS), Office of Security & Integrity (OSI), Personnel Security Division (PSD). The On-Site Lead will act as the primary point of contact for face-to-face communication between the Government Contracting Officer's Representative (COR) and the Contractor regarding contract performance, operational matters, and day-to-day personnel issues at the assigned location.
The On-Site Lead will serve as the central point of contact for all contract locations while being physically located at USCIS Headquarters in Camp Springs, Maryland. This position provides day-to-day leadership, operational coordination, and supervisory oversight to ensure personnel perform in accordance with the Performance Work Statement (PWS), established quality standards, and Government expectations.
The responsibilities of the On-Site Lead are considered collateral duties to the individual's primary position and are not intended to replace or diminish the performance of the employee's assigned labor category responsibilities.
The On-Site Lead shall:
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Serve as the primary on-site liaison between the COR and Contractor personnel regarding contract performance, operational concerns, and personnel-related matters.
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Provide day-to-day leadership and operational oversight for Contractor personnel assigned to all supported locations.
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Communicate work assignments, priorities, policy updates, and project requirements to Contractor staff.
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Coordinate with the Contract Program Manager (CPM) to ensure efficient staffing, workload distribution, and operational continuity.
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Provide recommendations to the CPM regarding workforce planning, workload balancing, scheduling, workflow improvements, and staffing requirements.
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Ensure Contractor personnel receive required onboarding, task-specific training, refresher training, and operational guidance necessary to successfully perform assigned duties.
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Monitor employee performance and ensure compliance with contract requirements, USCIS policies, standard operating procedures, and quality standards.
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Prepare and submit weekly reports detailing:
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Team accomplishments
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Individual employee performance and work progress
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Operational issues and challenges
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Training completed and developmental needs
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Workload status and recommendations for improvement
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Serve as the first level of resolution for employee concerns involving professionalism, conduct, attendance, leave requests, scheduling conflicts, performance issues, and workplace concerns before elevating matters to the CPM.
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Coordinate with Government personnel and Contractor leadership to resolve operational issues quickly and effectively while minimizing disruptions to mission performance.
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Monitor staffing coverage to ensure all contract requirements are fulfilled across multiple shifts and geographically dispersed locations.
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Assist the CPM with implementing corrective actions, process improvements, quality initiatives, and performance management activities.
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Promote effective communication, teamwork, accountability, and customer service among Contractor personnel.
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Ensure continuity of operations by maintaining awareness of staffing levels, operational priorities, and mission-critical activities.
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Maintain accurate records of employee assignments, training, attendance, and operational activities in accordance with contract requirements.
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Support quality assurance initiatives by identifying performance trends, recommending improvements, and assisting with implementation of corrective actions.
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Ensure all Contractor personnel maintain professional conduct and represent the Contractor in a manner consistent with USCIS expectations.
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Minimum of four (4) years of overall experience obtained within the last ten (10) years.
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Demonstrated experience supervising 25 or more employees supporting a Government project and/or contract.
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Experience managing personnel working multiple shifts across more than one (1) geographically separate location.
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Experience coordinating daily operations, workload distribution, personnel performance, and customer service in a fast-paced operational environment.
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Demonstrated ability to communicate effectively with Government officials, Contractor management, and contract personnel while resolving operational and personnel issues.
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Proven leadership experience directing teams, monitoring performance, and ensuring compliance with contractual requirements and organizational policies.
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Bachelor's Degree in Program Management, Business Administration, Public Administration, Information Systems, Engineering, Finance/Accounting, or a closely related discipline.
OR
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A current Project Management Professional (PMP) certification issued by the Project Management Institute (PMI) may be substituted for the educational requirement in accordance with USCIS requirements.
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Strong leadership, supervisory, and organizational skills.
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Excellent verbal and written communication skills.
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Ability to prioritize multiple assignments and manage competing operational requirements.
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Experience preparing reports, tracking performance metrics, and providing management recommendations.
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Strong problem-solving, conflict resolution, and decision-making abilities.
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Ability to establish effective working relationships with Government personnel, Contractor management, and contract staff.
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Proficiency with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, and Teams).
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Ability to work independently while supporting a geographically dispersed workforce.
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Demonstrated commitment to customer service, quality assurance, and continuous process improvement.
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