About Alliance Roofing:
Alliance Roofing is a leading local roofing contractor serving Hilton Head Island and the surrounding areas. With a commitment to excellence, we provide top-notch roofing services. Our team is dedicated to quality workmanship, professionalism, and customer satisfaction.
Position Overview:
Alliance Roofing is seeking a highly motivated and organized Administrative Assistant to join our team. The successful candidate will play a crucial role in supporting day-to-day office operations and ensuring smooth communication between various departments. This is a full-time position offering a great opportunity to work in a dynamic and growing company.
Administrative Assistant:
Job Duties and Responsibilities
- Answer incoming phone calls promptly and professionally
- Respond to customer questions and direct calls to the appropriate team member
- Complete new-client intake forms and accurately enter customer information
- Schedule inspections, appointments, and service visits
- Coordinate schedules with customers, inspectors, technicians, and internal staff
- Prepare, send, and track customer invoices
- Process payments and follow up on outstanding balances as needed
- Prepare and submit permit applications to the appropriate jurisdictions
- Monitor permit status and maintain accurate permitting records
- Order required inspections and track them through completion
- Communicate inspection requirements, schedules, and results to customers and team members
- Send professional emails and provide customers with timely updates
- Maintain accurate customer, project, permit, and inspection records in the CRM
- Upload, organize, and manage digital documents
- Follow up with customers, municipalities, inspectors, and vendors
- Assist with general administrative duties, data entry, reporting, and office organization
- Identify scheduling or documentation issues and help resolve them efficiently
- Protect confidential customer and company information
- Provide dependable administrative support while managing multiple priorities and deadlines
Required Skills and Qualifications
- Superior customer service skills and a customer-focused attitude
- Excellent telephone etiquette and call-handling skills
- Strong written and verbal communication skills
- Proficiency with CRM systems and accurate data entry
- High level of digital literacy and confidence learning new software
- Strong organizational and time-management skills
- Excellent attention to detail and commitment to accuracy
- Ability to prioritize tasks and manage multiple projects simultaneously
- Professional, courteous, and dependable demeanor
- Ability to communicate effectively with customers, coworkers, inspectors, and government agencies
- Strong follow-through and problem-solving abilities
- Proficiency with email, online scheduling tools, digital documents, and standard office software
- Ability to work independently and collaboratively in a fast-paced environment
Qualifications:
- High school diploma or equivalent
- Proven experience as an administrative assistant or in a similar role is a plus
- Strong computer skills
- Excellent organizational and multitasking abilities
- Strong communication skills, both written and verbal
- Detail-oriented with a high level of accuracy
- Experience scheduling in a service industry is a plus
How to Apply:
Interested candidates are invited to submit their resume and a cover letter detailing their relevant experience to [email protected]. Please include "Administrative Assistant Application" in the subject line.
Alliance Roofing is an equal opportunity employer. We encourage candidates of all backgrounds to apply.
Pay: From $17.00 per hour
Experience:
- Administrative: 1 year (Preferred)
Work Location: In person
