Equinox Collective is currently hiring an AT&T Account Team Lead to support customer account operations and team development throughout the Greater Michigan area. This position is designed for individuals interested in leadership, team coordination, and customer account support while working with AT&T Fiber services.
The AT&T Account Team Lead will play an important role in supporting day-to-day team activities, assisting with customer account processes, and helping ensure a positive experience for both customers and team members. Through hands-on training and mentorship, individuals in this role will develop leadership skills, learn operational best practices, and gain experience overseeing account-related initiatives.
Core Functions of the AT&T Account Team Lead
- Support team members in providing professional customer account assistance and service-related information
- Help coordinate daily team activities, schedules, and operational priorities
- Assist with customer account setup, updates, documentation, and follow-up processes
- Monitor account activity and maintain accurate records to support team organization and efficiency
- Provide guidance and support to newer team members during training and onboarding
- Help resolve customer concerns by working collaboratively with internal teams and customers
- Promote a positive, customer-focused environment that prioritizes communication and professionalism
- Participate in leadership development opportunities and ongoing management training
Education & Experience Needed for the AT&T Account Team Lead
- High school diploma or GED preferred
- Previous experience in customer service, team coordination, account support, retail, hospitality, or leadership-related roles is helpful but not required
- Interest in professional growth, leadership development, and team management
- Ability to learn account processes, reporting procedures, and operational workflows
Preferred Skills for the AT&T Account Team Lead
- Strong communication and interpersonal skills
- Organized and detail-oriented with the ability to manage multiple responsibilities
- Comfortable supporting and motivating team members in a collaborative environment
- Professional, dependable, and solution-oriented mindset
- Ability to adapt in a fast-paced setting while maintaining a positive attitude
- Strong problem-solving skills and commitment to delivering a positive customer experience
Pay: $4,800.00 - $5,700.00 per month
Benefits:
- Employee discount
- Professional development assistance
Work Location: In person
