About the Opportunity
PRINE Health is looking for an Enrollment Specialist to join our growing Kidney Health Initiatives team. This is a great opportunity for an organized, self-motivated individual with strong communication skills to play a key role in connecting patients with valuable chronic care programs. If you enjoy building relationships, working independently, and making a real impact on patient health outcomes, we'd love to hear from you.
Position Summary
The Enrollment Specialist is responsible for driving patient participation in PRINE Health's Kidney Health Initiatives and related care management programs, with a primary focus on educating patients and enrolling them into Chronic Care Management (CCM) and other applicable programs. This role requires someone who can speak knowledgeably and persuasively about program benefits, build patient trust quickly by phone and in person, and manage a high-volume enrollment pipeline independently with minimal oversight. Some direct CCM care coordination duties are included, but the core function is outreach, education, and enrollment.
Key Responsibilities
Patient Outreach & Enrollment
- Contact eligible patients (via phone, in-office, and other outreach channels) to explain Kidney Health Initiative and CCM program offerings in detail
- Answer patient questions thoroughly and address hesitations or misconceptions about program participation
- Guide patients through the enrollment process, including consent, intake documentation, and initial program setup
- Maintain and work an active pipeline of eligible/prospective patients, prioritizing outreach based on clinical urgency and enrollment deadlines
- Track enrollment activity, outcomes, and follow-up needs in the EHR/CRM system
Program Support (CCM)
- Support light CCM care coordination tasks as needed (e.g., care plan check-ins, scheduling coordination, documentation of monthly time logs)
- Serve as a point of contact for enrolled patients with basic program questions, escalating clinical concerns to appropriate clinical staff
- Ensure enrolled patients' records reflect accurate program status and required documentation for compliance/billing purposes
Independent Case Management
- Manage own daily/weekly outreach schedule and enrollment targets without close supervision
- Identify patterns in declines or drop-off and adjust outreach approach accordingly
- Maintain organized, up-to-date records for every patient contact and enrollment status
- Report enrollment metrics and program progress to management on a regular cadence
Qualifications
- High school diploma required; Associate's or Bachelor's degree in healthcare administration, health sciences, or related field preferred
- 1–3 years of experience in patient outreach, enrollment, healthcare call center, or care coordination role (nephrology or chronic disease management experience a plus)
- Strong verbal communication skills, comfortable having in-depth, sometimes sensitive conversations with patients about their health and program options
- Highly organized and self-directed; able to manage a full caseload independently
- Comfortable with EHR systems and basic documentation/reporting tools
- Knowledge of CCM billing/documentation requirements a plus, but not required at hire
- Bilingual (Spanish or other languages relevant to patient population) a plus
Pay: $25.00 - $28.00 per hour
Physical Setting:
Education:
Experience:
- Healthcare: 1 year (Preferred)
- Understanding Hypertension: 1 year (Preferred)
Work Location: Hybrid remote in Westbury, NY 11590
