Job Overview
We are seeking a dynamic and experienced Automotive Shop Manager to lead our service department with enthusiasm and expertise. In this pivotal role, you will oversee daily shop operations, ensure exceptional customer service, and drive sales growth through effective team leadership and technical knowledge. Your energetic approach will motivate your team to deliver top-quality automotive repairs and maintenance, fostering a positive environment that promotes efficiency, safety, and customer satisfaction. This is an exciting opportunity for a motivated professional passionate about automotive service management to make a significant impact in a fast-paced setting.
Duties
- Lead and supervise the automotive service team, including technicians and support staff, ensuring high standards of workmanship and customer care
- Oversee daily shop operations, including workflow management, scheduling, and resource allocation to maximize productivity
- Utilize estimating software and auto estimating techniques to prepare accurate repair estimates for various vehicle repairs and collision damage assessments
- Manage service writing processes, ensuring clear communication of repair needs and scope of work to clients
- Upsell additional services such as oil changes, tire services, brake repairs, suspension work, transmission repairs, air brake systems, shocks & struts, and other mechanical services to enhance revenue
- Maintain comprehensive knowledge of automotive diagnostics, mechanical systems, and repair procedures including engine performance, transmissions, suspension systems, and collision repair
- Ensure compliance with safety protocols and maintain a clean, organized work environment while adhering to all regulatory standards
- Handle cash transactions accurately and maintain detailed records of all financial activities related to service sales
Experience
- Proven dealership or automotive shop management experience with a strong background in auto service operations
- Extensive mechanic experience with hands-on knowledge of automotive diagnostics and repair procedures
- Familiarity with Mitchell1 software and service writing tools
- Demonstrated success in upselling services while maintaining excellent customer relationships
- Strong understanding of automotive repair specialties such as collision repair, oil changes, tire service, brakes, shocks & struts, transmissions, air brake systems, suspension components
- Excellent client communication skills with the ability to explain technical issues clearly to customers
- Valid driver’s license with a clean driving record; ability to drive company vehicles as needed
Join us in leading a vibrant team dedicated to delivering outstanding automotive care! Your expertise will help us elevate customer satisfaction while growing our business through exceptional leadership and technical proficiency.
Pay: $45,000.00 - $52,000.00 per year
Work Location: In person
