Aero Charter Inc – St. Louis’s top charter jet company and FBO – is looking for talented and skilled individuals like yourself to join our growing team.
For more than 45 years, Aero Charter has been the St. Louis region’s total aviation solution, specializing in aircraft management and charter services. As a vertically integrated company, Aero Charter also offers full FBO service, maintenance, avionics, flight crews, and acquisitions.
Aero Charter prides itself on our exceptional customer service each and every day. Our employees are a crucial component in this mission. From our pilots to our maintenance specialists, every team member has a direct impact on our success and our customers’ satisfaction.
Job Summary:
The 1st Shift Customer Service Representative will interact with the company’s customers by addressing inquiries and resolving complaints.
The schedule for this position is M-F 6am-2pm.
Supervisory Responsibilities:
Duties/Responsibilities:
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Answer incoming phone calls and forward accordingly.
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Create and review arriving and departing transient flight forms and update computer software with information as needed.
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Make transportation and lodging arrangements upon request.
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Make, log, and send follow-up emails for cold calls to potential FBO clients.
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Update call log with new prospects
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Process credit card payments
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Keep line service personnel informed of incoming flights.
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Update fuel pricing websites and POS machine as necessary.
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Keep front lobby clean.
- Check lobby bathrooms for cleanliness and supplies.
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Prepare for NBAA conventions as necessary.
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Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
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Collects and enters orders for new or additional products or services.
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Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned specialist or other appropriate staff.
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Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
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Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
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Performs other related duties as assigned.
- Excellent communication skills including active listening.
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Service-oriented and able to resolve customer grievances.
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Proficient computer skills with the ability to learn new software.
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Creative and motivational skills.
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High school diploma or equivalent.
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Customer service experience strongly preferred.
- Prolonged periods sitting at a desk and working on a computer.
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Must be able to lift up to 15 pounds at times.
