Job Overview
The Collections Clerk is responsible for monitoring customer accounts, Account receivable reconciliation and analysis, following up on overdue invoices, and ensuring timely collection of outstanding payments. This role requires strong customers Account Receivable analysis, Accounting invoicing, payments, cash, suspense, aging's, open invoices between other experience, communication skills, attention to detail, and organizational skills to maintain accurate records, resolve billing issues, and support the overall accounts receivable and accounting processes as part of the accounting staff.
Key Responsibilities
- Analyze and review accounts receivable aging reports and prioritize collection efforts.
- Reconcile Customers billing and payments accounts to determine balances corrections or credit memo.
- Reviewed cash entry booking and payment types reconciliation.
- Using multiple reports make the efforts to collect bad or due debts from invoices.
- Work hand-to-hand with accounting specialist to apply payments and analyze historical data.
- Contact customers via phone, email, and written communication to follow up on overdue accounts, using company policies.
- Record collection activities and maintain accurate customer account information.
- Research and resolve payment discrepancies, billing issues, or disputes, credits, ON Account cash, invoicing and payment tracking, Account Receivable reconciliation.
- Collaborate with the billing and accounting teams to ensure accurate invoicing and payment application.
- Escalate delinquent accounts to management for further action when necessary.
- Generate collection reports and provide updates on account statuses.
- Support month-end and year-end closing processes related to accounts receivable. Assist billing and customer service personnel with daily and monthly cycles.
- Maintain professional and courteous communication with customers while ensuring adherence to company policies.
Qualifications - REQUIRED
- Bachelor Degree in Accounting, Finance, or related field preferred, with dedicated experience in Account Receivable.
- 1–2 years of proven experience in collections, accounts receivable, or related accounting function.
- Strong verbal and written communication skills - Bilingual (Spanish / English)
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook); experience with accounting/ERP software preferred.
- Ability to handle a high volume of transactions with accuracy and efficiency.
- Strong organizational and time-management skills.
- Customer service orientation with problem-solving abilities.
- Strong understanding of financial concepts, accounting principles, and revenue cycle management.
- Excellent phone etiquette and customer service skills are essential.
- Proficient in using accounting software and financial software for account analysis and reconciliation.
- Effective negotiation skills to facilitate payment arrangements with clients.
- Attention to detail with the ability to manage multiple accounts efficiently.
- Ability to work independently as well as part of a team in a fast-paced environment.
Job Type: Full-time
Pay: $16.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid sick time
Education:
Experience:
- Account Receivable or Accounting: 2 years (Required)
Work Location: In person
