Milk Tooth Pediatric Dentistry & Wellness Shoppe is looking for a confident, organized, warm, and approachable Treatment Coordinator to join our team.
We’re looking for someone who can walk into a room and make people feel comfortable while also taking charge of what needs to happen next. You should be confident enough to guide parents through treatment recommendations, finances, scheduling, and next steps — but warm enough that families feel genuinely cared for, never pressured.
This is a fast-paced, people-focused role for someone who loves organization, communication, and helping families say yes to the care their children need.
The Person We’re Looking For
You might be a great fit if you are:
Confident, not pushy.
You can confidently discuss treatment, fees, insurance, and payment options while maintaining a caring and consultative approach.
Warm and approachable.
Parents should feel like they can ask you anything. You naturally make people feel comfortable, heard, and taken care of.
Extremely organized.
You enjoy keeping track of details, follow-ups, schedules, treatment plans, and financial information. You notice what needs to be done — and you do it.
A strong communicator.
You can take a complicated treatment plan or insurance explanation and make it easy for a parent to understand.
Proactive.
You don't wait around to be told what to do. You see the next step and take it.
Comfortable talking about money.
Discussing treatment fees, insurance benefits, balances, and financing doesn't make you uncomfortable. You understand that financial conversations are simply another part of helping families access care.
Patient-focused.
You genuinely care about children and families and want every interaction with Milk Tooth to feel exceptional.
A team player.
You understand that a great patient experience requires everyone working together.
What You’ll Do
- Present treatment plans and recommendations to parents
- Help families understand their child's recommended care
- Discuss fees, insurance benefits, financing, and payment options
- Schedule treatment and coordinate care from diagnosis through completion
- Follow up with families who have not yet scheduled recommended treatment
- Help keep our doctors' schedules full and productive
- Verify insurance benefits and explain coverage to families
- Collect payments and maintain accurate patient accounts
- Communicate with families by phone, text, and email
- Coordinate closely with our doctors and clinical team
- Keep patient information and treatment plans organized and accurate
- Create a seamless, elevated experience for every family
Why Milk Tooth?
Milk Tooth is not your typical pediatric dental office.
We are a modern, relationship-driven practice focused on personalized, preventative, and functional pediatric dentistry. We care about excellent clinical care — but we also care deeply about how families feel throughout their experience with us.
Our team is guided by four core values:
COMPASSION EXPERIENCE GROWTH UNITED
We want people on our team who are kind, accountable, curious, energetic, and committed to doing things exceptionally well.
Experience
Dental Treatment Coordinator experience is preferred, particularly in pediatric dentistry or orthodontics.
Experience with:
- Treatment coordination
- Case presentation
- Dental insurance
- Patient financing
- Scheduling
- Healthcare or high-touch customer service
is a strong plus.
Most importantly, we're looking for the right personality and mindset. If you're smart, organized, personable, confident, and eager to learn, we want to meet you.
Position Details
Position: Treatment Coordinator
Schedule: Morning position
Location: Hermosa Beach, CA
Status: Full-time
Start Date: Immediate
Benefits & Perks
- Competitive pay based on experience
- Paid time off
- Paid holidays
- Birthday pay perk
- 401(k) with employer contribution
- Continuing education opportunities
- Dental discounts
- Free parking
- Growth opportunities
- Supportive and collaborative team
- Beautiful, modern pediatric dental environment
Ready to Join Milk Tooth?
If you're the kind of person who can make a nervous parent feel at ease, confidently guide a family through their child's treatment, and keep a million details organized behind the scenes, you may be exactly who we're looking for.
We're interviewing now and looking to hire immediately.
Send us your resume and tell us a little about yourself and why you think you'd be a great fit for Milk Tooth.
Pay: $26.78 - $34.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Flexible schedule
- Opportunities for advancement
- Paid sick time
- Paid time off
- Paid training
- Referral program
Work Location: In person
