Resident Aide
Shelterhouse | Greater Cincinnati Area
Make an Impact Every Day
At Shelterhouse, we believe everyone deserves safety, dignity, and support. We are a community of residents, staff, and volunteers working together to provide essential services for men and women experiencing homelessness in Greater Cincinnati.
We are seeking a Resident Aide who is compassionate, dependable, and ready to make a difference in the lives of others. In this role, you will help create a safe, respectful, and supportive environment for residents during their shelter stay.
What You’ll Do
- Welcome new residents and provide orientation to shelter services, expectations, and available resources.
- Support residents with day-to-day needs by providing information, basic assistance, and access to supplies/services.
- Build positive relationships with residents while encouraging personal responsibility and participation in assigned chores and shelter groups.
- Accurately document resident interactions, incidents, and services in VESTA and other required systems.
- Monitor the shelter environment to help ensure safety, cleanliness, and adherence to community guidelines.
- Respond calmly and professionally in crisis or emergency situations.
- Partner with coworkers and leadership to provide quality resident care and support overall shelter operations.
- Complete additional duties as assigned by leadership.
What We’re Looking ForRequired Qualifications
- High school diploma or GED.
- Strong attendance and reliability.
- Ability to pass a criminal background check.
- Ability to work flexible schedules, including evenings, weekends, and holidays.
Preferred Qualifications
- Training, education, or experience in Human Services, Social Services, Behavioral Health, or a related field.
- Experience working with individuals experiencing homelessness, mental health challenges, substance use disorders, or other vulnerable populations.
- Experience in residential, shelter, healthcare, or community-based environments.
Skills for Success
- Compassion and empathy balanced with healthy boundaries.
- Strong communication and conflict-resolution skills.
- Ability to stay calm under pressure and make sound decisions.
- Team-oriented mindset with a positive attitude.
- Organized and detail-focused documentation skills.
- Comfortable using computers and Microsoft Office; experience with VESTA is a plus.
- Ability to motivate, encourage, and support individuals from diverse backgrounds.
Why Join Shelterhouse?
- Meaningful work that changes lives.
- Collaborative and mission-driven team culture.
- Opportunity to grow your experience in human services and community care.
- A chance to serve the Greater Cincinnati community every day.
Apply Today
If you’re looking for a career where your compassion, presence, and reliability truly matter, we encourage you to apply for the Resident Aide opportunity with Shelterhouse.
Job Type: Full-time
Pay: From $19.00 per hour
People with a criminal record are encouraged to apply
Work Location: In person
