Customer Service Associate – Spanish Speaking Preferred
Competitive Base Salary: $43,000+ (Higher based on experience)
Total Pay Year 1: $45,000–$55,000+ commissions and bonuses
Why You’ll Love Working Here:
Join a high-performing, award-winning team that lives by our core values A GRIP:
Accountability | Growth | Respect | Innovation | Positivity
We lead, celebrate success, and grow together.
What You’ll Do:
- Provide top-notch service to Spanish & English-speaking clients
- Assist with policies, billing, claims, and renewals
- Spot additional needs and offer quotes for other lines (auto, home, renters, umbrella, etc.)
- Support renewals and retention through proactive outreach
- Handle concerns professionally, escalating when needed
Who You Are:
- Fluent in Spanish preferred
- Experienced in customer service or client support
- Motivated, detail-oriented, and growth-minded
- Comfortable making recommendations and asking for the cross-sell
- Willing to obtain a Property, Casualty and Life Licenses- License Fee Reimbursed
What We Offer:
- Hours: Monday through Thursday 8:30-5pm, Friday 8:30-3pm
- Competitive Pay Structure
- Benefits: PTO, paid holidays, 3% IRA matching, short-term insurance, life insurance, licensing support, monthly wellness bonus
- Fun, modern office culture with team events & business casual dress
- Opportunities to grow with a leading agency in the state
Ready to Join?
If you want more than a job—if you want a career where your skills, ambition, and values are celebrated—apply today and become part of the Leticia Guzman Agency team!
Job Type: Full-time
Pay: $21.00 - $30.00 per hour
Benefits:
- 401(k) matching
- Paid time off
License/Certification:
- Property & Casualty License (Preferred)
Ability to Commute:
- Waukesha, WI 53186 (Required)
Work Location: In person
