Job Title: Client Services Administrator (Thrive)Location: Cape Town, Western CapeEmployment Type: Full-TimePositions Available: 3About the RoleWe are looking for organised, customer-focused Client Services Administrators to join our Thrive Department. The successful candidates will play a key role in managing client administration, onboarding clients onto our Thrive platform, and supporting customers throughout their credit improvement journey.Key Responsibilities
- Onboard new clients onto the Thrive platform.
- Manage client administration from onboarding through completion.
- Assist clients with administrative queries.
- Liaise with credit bureaus and related stakeholders.
- Update and maintain accurate client records.
- Ensure all client documentation is complete and compliant.
- Provide excellent customer service and after-sales support.
- Resolve client queries professionally and efficiently.
- Work closely with internal departments to ensure seamless service delivery.
Minimum Requirements
- Minimum 2 years' administration or client services experience.
- Previous call centre administration experience will be advantageous.
- Excellent organisational and administrative skills.
- Strong attention to detail.
- Computer literate (Microsoft Office).
- Excellent written and verbal communication skills.
- Ability to multitask in a fast-paced environment.
- Professional telephone etiquette.
Language RequirementApplicants must be fluent in English plus at least two additional South African languages (three languages in total).Preferred Experience
- Financial Services
- Debt Review
- Credit Industry
- Customer Support
- CRM Systems
What We Offer
- Competitive Salary
- Professional Working Environment
- Career Growth Opportunities
- Continuous Training
Work Location: In person
