View Point Health proudly provides outpatient treatment to children, adolescents and adults. At the outpatient centers, we promote overall health and quality of life for individuals, youth and families through evidenced-based therapies and medication management to reduce the impact of mental illness, behavior challenges, and substance use.
The Behavioral Health Team Leader is the working supervisor for a team of clinicians, med providers &/or paraprofessionals staff providing mental health &/or addictive disease treatment services. In addition to providing direct therapy services to clients and families the Team Lead provides day-to-day oversight, administrative leadership and supervision to subordinate staff, including service plan and documentation reviews for conformity to agency and payer requirements.
Appropriately interprets, implements, and enforces compliance with agency policies and procedures and safety regulations. May assist with applicant interviews and hiring process. Trains and evaluates performance of staff. Schedules for staff coverage.
Follows Fair Labor Standards Act and all other legal and agency requirements regarding scheduling, hours worked and granting compensatory time and overtime for non-exempt subordinates. Reviews time records submitted by non-exempt subordinates for accuracy and completeness. Apply consistent standards for approval or denial of leave that comply with agency policies and procedures related to use of leave and suggested minimum balances. Will regularly counsel employees whose leave balances or leave use are below standards and/or take other appropriate disciplinary actions. Ensure that pay information submitted to each employee is complete and accurate by verifying leave approvals and records of time worked. Promptly notify the manager and/or the Human Resources office when salaried employees go off the payroll due to resignations or require pay adjustments for leave without pay or other issues. Comply with legal requirements and agency policies regarding timelines and documentation for Family Leave requests and other requests for leave of absence.
Duties & Responsibilities:
Direct Clinical Care & Case Management
- Provides professional Evidenced-Based therapeutic services to persons with mental illness and/or addictive disease.
- Arranges appointment schedule at optimal intervals to maximize use of work time.
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Conducts face-to-face comprehensive assessment to identify problems and service needs.
- Provides individual, family or group therapeutic counseling and/or educational and skill development sessions as indicated in the service plan.
- Monitors client progress and compliance with the service plan.
Crisis Management
- Provides crisis intervention services to existing and walk-in clients as needed.
- May provide on-call, after-hours services on a rotational schedule. Assesses consumer’s need for emergency admission certification.
- Executes the legal forms required to refer the client to an emergency receiving facility for evaluation of the need for involuntary commitment to a hospital or crisis intervention facility.
- Arrange transfer of the client to the receiving facility.
Clinical Documentation
- Writes individual service plans that meet Medicaid, insurer, CARF, and other required standards for diagnoses, content, justifications for treatment, evidence of client input, and treatment time frames. Writes service plans that are clear, concise, complete, grammatically correct, timely, and properly coded. Secures or provides necessary signatures required to secure authorization for services.
- Follows all Medicaid, state, insurer, and other regulations related to the credentials required to provide authorized services.
- Writes timely progress notes that relate directly to the treatment outcomes described in the service plan. Assembles, analyzes, and interprets new/updated information about the client in order to reassess treatment needs.
- Identifies unmet needs, reviews available resources, and modifies the treatment plan as indicated.
- Requests treatment authorizations and re-authorizations within required time frames.
- Provides and bills only those client services that are authorized in the service plan.
Case Management, Referrals, Collateral & Treatment Team Contacts
- May serve as case manager to facilitate and ensure communication, linkage, and continuity of care between clients, physicians, other organizational components, community resources and service providers.
- Establishes linkages and coordination of services with community agencies.
- Develops and maintains cooperative working relationships with community service providers.
- Informs clients and families of the availability of community advocacy and support groups.
Outpatient After-hours Call Rotation
- Clinicians are expected to assist in coverage of after-hours outpatient client calls via phone only.
- Rotations are for one week and the frequency of rotation is dependent on the number of staff covering the calls.
- An additional supplement is provided to staff that cover a weekly shift.
