About Us
Reer Robotics is a U.S.-based professional services company dedicated to helping businesses successfully adopt mobile robotics solutions. We provide end-to-end support, including solution design, on-site deployment, system integration, and long-term maintenance. Our mission is to make intelligent automation accessible and reliable for companies of all sizes.
Position Overview
We are seeking a Bilingual (Chinese/English) Technical Project Manager / Customer Success Manager to serve as the primary point of contact for clients during project delivery and post-deployment phases. This role combines project coordination, client relationship management, and commercial growth responsibilities.
The ideal candidate is customer-focused, highly communicative, and capable of translating technical concepts into clear, business-friendly language.
Candidates should possess a working knowledge of both hardware and software systems, including basic electrical, mechanical, networking, and computer troubleshooting. The ability to diagnose and resolve technical issues in the field is essential.
Physical Requirements: Must be able to lift up to 50 lbs. (with appropriate assistance when necessary) and perform regular standing, walking, bending, climbing, and other physical activities in warehouse and industrial environments.
Work Location
This is a field-based position supporting customer sites throughout the region and, when required, across the United States. Travel is an essential part of this role, and work locations will vary by project.
Key Responsibilities
- Act as the primary point of contact for clients during project implementation and delivery
- Working knowledge of hardware and software systems, including basic electrical, mechanical, networking, and computer troubleshooting, with the ability to diagnose and resolve field issues.
- Manage day-to-day client communication, respond to inquiries, and maintain strong long-term relationships
- Coordinate internal teams and track project progress to ensure timely and successful deployment
- Explain system operations, robot workflows, and basic troubleshooting in a clear and accessible way to clients
- Identify upsell opportunities during and after deployment, with a focus on securing annual maintenance and service contracts
- Gather customer feedback and collaborate with technical teams to resolve issues and improve service quality
- Ensure high levels of customer satisfaction throughout the project lifecycle
- Carry out all reasonable and lawful instructions issued by management consistent with the employee's abilities, and the operational needs of the Company
Qualifications
- Bachelor’s degree preferred (Engineering or technical background is a plus, but not required)
- Understanding of communication protocols (CAN, RS-232, RS-485, etc.).
- Proficiency in Python or JavaScript for scripting, software development, debugging, and server deployment.
- Strong communication and project coordination skills are essential
- Proven customer-facing experience with a strong service mindset
- Demonstrated ability to identify business opportunities and drive customer retention or expansion
- Fluent in both English and Chinese (spoken and written), with strong business communication skills
- Ability to manage multiple stakeholders and work in a fast-paced environment
- Willingness to travel as required for client projects
Preferred Qualifications (Nice to Have)
- Experience in industrial automation, robotics, warehouse/logistics, or IT services
- Basic understanding of robotics concepts such as SLAM, navigation, or automation workflows
- Experience managing technical projects or working in a customer success role
What We Offer
- Opportunity to work at the intersection of robotics, operations, and business
- Direct exposure to real-world automation projects across industries
- Clear career path into senior project management, account management, or business development roles
Pay: $60,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Application Question(s):
- Do you have working knowledge of robotrics hardware and software systems, including basic electrical, mechanical, networking, and computer troubleshooting, with the ability to diagnose and resolve field issues?
Language:
License/Certification:
- Drivers license (Required)
Ability to Commute:
- Nashville, TN 37205 (Required)
Ability to Relocate:
- Nashville, TN 37205: Relocate before starting work (Required)
Willingness to travel:
Work Location: In person
