Field Service Technician
Position Summary
Food Physics is a company engaged in the industrial implementation of new technologies, in particular, pulsed electric fields (PEF) systems to the food, beverage and scientific sectors in North America, Canada and Mexico. We are currently looking for a Field Service Technician (FST) to support our current customer base in the US and Canada. The FST is a field-based, Customer-facing role that primarily travels to Customer sites to install, troubleshoot, service, and provide calibration support for PEF systems. Service can be mechanical, electro-mechanical, or electrical in nature. FST’s will also be responsible for building positive relationships with Customers and peers, as well as completing necessary administrative tasks. The ideal candidate is an independent go-getter that is mechanically inclined and that makes customer satisfaction and safety their top two priorities.
Essential Functions
· Drive Customer satisfaction through pro-active communication and commitment to resolving Customer’s issues/problems expediently.
· Perform installation of PEF systems in a safe and efficient manner. This includes adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc).
· Train customers on the use and maintenance of PEF equipment.
· Ensure a positive Customer experience by providing timely PM (Preventative Maintenance) performance, service calls, warranty calls, field upgrade programs, etc.
· Utilize technology (smart phone, computer, and related software and applications) to perform administrative duties as assigned to ensure effective planning, utilization, and required document completion. This includes but is not limited to; planning daily and weekly schedule to achieve optimum utilization; communicate effectively with internal and external Customers; troubleshoot equipment, improve productivity, learn new technologies; complete service reports and activities on-site.
· Maintain a open communication with Managers to advise of activity/changes related to sales opportunities.
· Establish and maintain effective, communicative relationships with Customers, managers, support functions and the sales organization. Pro-actively respond to and resolve Customer problems/issues. Utilize provided product and industry knowledge to assure Customer’s expectations of service are exceeded. Actively seek continuing education opportunities.
· Increase company growth through identifying sales opportunities. Be a positive ambassador for Food Physics at Customer sites.
· Respond to routine Customer and sales questions regarding equipment operation and performance. At the General Manager’s discretion, provide on-site support to the sales organization, limited to identifying opportunities, sizing, and utility requirements.
· Work within an international team serving customers in the US, Canada, and Mexico.
· Maintain courteous and professional demeanor when working with Customers, contractors, management, and fellow employees. Utilize Customer protocols when entering and exiting facilities and abide by all Health & Safety protocols and procedures.
· Able to travel at short notice.
· Other duties as assigned.
Skills & Requirements
High School Diploma or GED with minimally two years relevant experience required. Experience in electronics, mechanical or similar discipline, strongly preferred.
- Excellent interpersonal and Customer communication skills.
- Strong technical and troubleshooting skills.
- Previous experience with PEF (pulse electric field technology) preferred
- Ability to work with and understand electrical and mechanical drawings.
- Strong Customer communications experience and demonstrated ability to build positive rapport and partner with a variety of Customers.
- Demonstrated proficiency with computers and Windows software. Proficiency with web technologies and navigating internet/intranet sites.
- Strong organizational and problem-solving skills.
- Ability to work independently without supervision.
- Flexibility to handle multiple and changing priorities.
- Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
- Excellent command of English both written and verbal is required. A second language would be beneficial.
- 5 years of experience in a related field preferred.
- Valid driver’s license with no restrictions.
- Passport, or ability to obtain passport, with no restrictions (clear to enter Canada)
Job Type: Full-time
Pay: $33.00 - $38.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
