We are looking for a Front office manager to manage our busy Chiropractic Sports Medicine clinic. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will help coordinate all front office activities, including calls, scheduling and receiving payments. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.
Responsibilities
- Ensure front desk is tidy and is efficiently run
- Schedule clients
- Ensure timely and accurate customer service
- Handle complaints and specific customers requests
- Troubleshoot
- Prepare and monitor office schedules
- Keep updated patient records
- Ensure company’s policies and security requirements are met
Skills
- Proven work experience as a Front desk manager or Reception manager
- Hands on experience with office machines (e.g. fax machines and printers)
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English (oral and written)
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- High School diploma; additional certification is a plus
Hours to include: Monday and Wednesday 7am - 6pm, Tuesday and Thursday 12pm - 6pm, and Friday 7am - 2pm.
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
- Professional development assistance
- Referral program
Work Location: In person
