Description:
The night auditor acts as a combined front desk agent and accountant for a hotel during the overnight shift (typically 11 p.m. to 7 a.m.). This position is Friday and Saturday only. Night Auditor checks guests in/out, handle guest service request, and reconcile the day’s financial transactions, balancing accounts, posting room charges, and generating reports for management.
Core Responsibilities
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Financial Auditing: Reconciling the day’s financial activities, closing out the business day in the Property Management System (PMS), and preparing daily reports on revenue and occupancy.
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Front Desk Services: Checking guests in and out, answering phone calls, handling inquiries, and managing reservations.
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Security & Safety: Acting as the primary security for the hotel overnight, including but not limited to, handling emergency situations while remaining calm, performing property checks and maintaining guest safety.
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Guest Service: Addressing guest needs, resolving complaints, providing concierge services, and managing guest requests.
Key Skills Required
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Attention to Detail: Critical for balancing accounts and detecting errors.
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Computer Proficiency: Experience with hotel operating systems and financial software.
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Customer Service & Independence: Ability to assist guests professionally while working independently.
Night Auditor Qualifications
- Reliability
- Customer Service
- Attention to detail
- Verbal & Written Communication
- Teamwork
- Troubleshooting & Problem Solving
- Professionalism
- Punctuality
Education and Experience Requirements
- High School Diploma or equivalent
- Prior hotel or resort experience preferred
- Familiarity with Hilton POS software, guest messaging and Ambiance, a plus
Requirements:
Key Skills Required
-
Attention to Detail: Critical for balancing accounts and detecting errors.
-
Computer Proficiency: Experience with hotel operating systems and financial software.
-
Customer Service & Independence: Ability to assist guests professionally while working independently.
Night Auditor Qualifications
- Reliability
- Customer Service
- Attention to detail
- Verbal & Written Communication
- Teamwork
- Troubleshooting & Problem Solving
- Professionalism
- Punctuality
Education and Experience Requirements
- High School Diploma or equivalent
- Prior hotel or resort experience preferred
- Familiarity with Hilton POS software, guest messaging and Ambiance, a plus
