Delta Storage is a family-owned and operated company focused on helping people navigate life’s transitions by providing practical storage solutions and genuinely friendly service. Our facilities are maintained to a high standard, and our teams are expected to deliver a customer experience that stands out in the industry.
We’re looking for a hands-on Storage Center Manager to run day-to-day operations, lead a small team, and keep the property operating at a high level. This is not a desk-only role—you’ll be coaching staff, walking the property, auditing spaces, and ensuring customers and the facility are well taken care of.
This is a modern, state-of-the-art location with the tools, support, and systems in place for you to succeed.
What You’ll Do
· Manage daily operations of the storage facility.
· Lead and develop sales associates and maintenance staff to ensure strong performance and accountability.
· Deliver exceptional service to customers and prospects—both in person and over the phone.
· Rent units, recommend appropriate sizes and services, and sell ancillary products based on customer needs.
· Utilize company software to lease units accurately and maintain customer records.
· Conduct daily property walks, space checks, and detailed facility audits to maintain security, cleanliness, and compliance.
· Oversee maintenance inside and outside the facility and coordinate repairs as needed.
· Resolve customer concerns quickly and professionally.
· Support company initiatives and perform additional responsibilities as assigned.
What We’re Looking For
· Proven leadership experience; background in self-storage, property management, retail, or hospitality preferred.
· Strong ability to hold a team accountable while maintaining a positive, service-driven culture.
· Detail-oriented operator with a sharp eye for audits, inspections, and overall facility standards.
· Excellent communication skills—able to listen, ask the right questions, and overcome objections.
· Strong work ethic, flexibility, and a team-first mindset.
· Comfortable using Microsoft Office and basic management software.
· Valid driver’s license preferred, but not required.
What You’ll Get
· Competitive compensation with bonus opportunities.
· Benefits package.
· A well-maintained, professionally run facility with the tools and support needed to perform at a high level.
If you’re someone who leads from the front, takes pride in a clean, well-run property, and knows how to balance customer service with operational discipline, this role is built for you.
Essential Duties and Responsibilities:
- Lead a team of sales associates and maintenance staff to ensure the property and customers are tended to effectively and efficiently.
- Provide exceptional service to our customers and sales leads over the phone as well as to walk-in customers. our goal is 110% customer satisfaction.
- Sell and recommend appropriate unit sizes and services based on individual customers' needs.
- Utilize our software to lease units accurately, sell ancillary products, and maintain customer records.
- Conduct daily visual and space audits of entire facility.
- Oversee property maintenance both inside and outside of the facility.
- Perform other related duties as assigned by management.
Specific Knowledge, Skills and Requirements:
- Excellent interpersonal, written, and oral communication skills.
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections.
- Strong work ethic and self-starter.
- Must possess and professional and friendly attitude and be able to quickly develop a rapport with customers in person and over the phone.
- Prior experience in retail, hospitality or customer service is preferred.
- Basic Computer Skills.
- Proficient in the basic operations of Microsoft Office
Job Type: Full-time
Pay: $24.00 - $28.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Experience:
- Self Storage Management: 3 years (Required)
Location:
- Jersey City, NJ 07302 (Preferred)
Work Location: In person
